Reviews (6,017)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.

Edited March 29, 2019

Sending out a campaign has never been easier. Great tips in their blog section to guide you along too. Launched my first campaign using this app which is easier to use than other apps. No regrets so far. Integration was not as simple and i had to verify that my integration was working with customer support (but they were quick and helpful). Migrating from another platform is always a chore but i think they did ok.

Punkjuice.com
Malaysia
11 months using the app
July 18, 2023

Salma from Omnisend really knows how to help a customer. Fast replies and straight to the point with the answers.

Neniom
United States
11 months using the app
Edited September 11, 2019

I really enjoy working with Onmisend App. Very user-friendly, lots of options to customize the campaign, forms, & Automation workflow. There are plenty of options and designs. Third-party integration is easy. Mobile-friendly templates. So far I tried Email Newsletter campaign, popup form & newsletter signup form. Hope this App will definitely increase my sales. I highly recommend this App.

Cozmic Lush
Australia
11 months using the app
October 5, 2023

I love Omnisend! Easy to set-up for starters and the supports are always online with 2-3mins waiting time. I got an issue with domain sender setting and Karine managed to fix it quickly. I'm an ex-Klaviyo user.

Fannie Bay Home Store
Australia
11 months using the app
October 30, 2023

Love Omnisend. I've already recommended it to several friends.

The Messy Soaper
United States
11 months using the app
January 20, 2021

I'm new to Shopify and Omnisend. I'm impressed with their amazing and prompt customer service. Easy to use interface and overall service.

francamunoz
United Kingdom
11 months using the app
March 15, 2023

Baarath was great! He understood what I was asking even I sounded confusing to myself. He really helped me out and solved my problem. If I have a problem I hope I get him for support. He was very knowledgeable. Thanks for everything!

Naturallyflow.com
United States
11 months using the app
July 7, 2016

I really like the direction this app is going. The support is great and the app is very easy to setup and get going.

The Value Grabber
United States
11 months using the app
April 16, 2023

Thank you so much to the 5 star customer support team at Omnisend! Andrés was amazing and promptly solved our problems. Thank you!

Juneau Natural
United States
11 months using the app
June 28, 2023

Omnisend is a great alternative to our email marketing platform. It's very user-friendly to create emails and automated emails. The support team gets back to you in a very timely manner and is very helpful. I Would definitely recommend it!

Moon Dance Charms
Netherlands
11 months using the app