Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email and SMS campaigns, automation, customizable templates, and A/B testing features. Many have seen improved customer engagement and repeat business. The 24/7 chat support is often praised for its efficiency. However, some merchants criticize the pricing and report technical issues with automations, forms, and domain verification. Despite these issues, many recommend the app for its robust features and positive business impact.

Edited June 24, 2019

I used this app to help me reach my customers. I chose it as my mailchimp alternative. So far it has been easy to use and even gives me additional features that were not available with mailchimp. I'm looking forward to seeing how else it can help make me more profitable!

Pretty Fancy Things
United States
12 months using the app
April 9, 2018

Recommended! I have used Omnised for a couple of months now and it's by far the best E-mail marketing App for E-commerce stores!

Boss Cases Com
Switzerland
12 months using the app
April 11, 2019

Omnisend is super-powerful. We're doing so much more than we were with Mailchimp. Highly recommended.

Upscale Audio
United States
12 months using the app
March 18, 2017

Easy setup, beautiful results. Could not have asked for anything more. I will certainly recommend.

Mo Ka Queenz
United States
12 months using the app
January 24, 2018

LOve their ecommerce segmentation and ease of use on the platform. I highly recommend for any ecommerce store owner.

Bucks Of America
United States
12 months using the app
December 26, 2019

The service is outstanding. Katherine was very patient and a great listener and helped us throughout the automation set up! I HIGHLY recommend omnisend to anyone who wants great support, service and amazing experience growing your business. Kudos!

&Me
India
12 months using the app
August 1, 2018

The app is great, but the support is even better. I'm the furthest thing away from a web programmer, and the team helped me integrate a standard Shopify form into the Omnisend app. Over the course of a couple days, my case got handed off from one rep to the next one on deck, and the transition was seamless. I logged on this morning to find perfectly-written code for me to copy and paste into a liquid template.

The Omnisend team is patient, professional, and proactive. They most definitely have their act together.

Alpine Mastiff Designs
United States
12 months using the app
January 31, 2018

I like it!!! easy! I like it!!! easy! I like it!!! easy! I like it!!! easy!

Francesca Castellano
Germany
12 months using the app
January 18, 2022

Great for workflow automations, email campaigns. Excellent customer service overall as well! Definitely recommend this service.

Miles Away Music
Canada
11 days using the app
Edited December 6, 2018

Quick response to my question. This app is great! I was able to segregate all subscribers by making a list using easy to follow rules. Email Templates were easy to make.

woodshopbits.com
United States
12 months using the app