Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email and SMS campaigns, automation, customizable templates, and A/B testing features. Many have seen improved customer engagement and repeat business. The 24/7 chat support is often praised for its efficiency. However, some merchants criticize the pricing and report technical issues with automations, forms, and domain verification. Despite these issues, many recommend the app for its robust features and positive business impact.

March 14, 2023

Salma from Omnisend did a great job helping me out. Quick response and very good guidance. Thank you!

Roomroom.dk
Denmark
7 months using the app
March 15, 2018

Works great. The premium service its worth the extra money, saves you a tone of time.

St Paul Harley Davidson Buell
United States
7 months using the app
March 10, 2018

Excellent application that replaces many and saves time.
One of the best apps of shopify. Customer support is great, immediate response. Congratulations

Zen Karma
France
7 months using the app
January 13, 2023

Omnisend is great, their emails look great on any device. Best of all, when I needed to contact customer service, Andres was so helpful, really patient and very kind. Well done Omnisend.

Sunset Coco
Canada
7 months using the app
June 18, 2022

Handy tool for small businesses. We only have 3 employees. We're not a traditional Shopify E-commerce store that sells products, instead we sell services, which was tricky finding the right platform and app to support our business model. We found after researching a lot of apps, this was the best fit but it took a lot of cross app-testing and some time. Once we decided it was the right fit for us, we had to learn how to use it. The simplicity of the design interface, the campaigns of both Email and SMS and the ability to set up Automation Workflows has helped us tremendously. In regards to customer service, their support agents are prompt and provide great service. Easy to understand for a non-tech small business owner. Special thanks to Nikola a support agent for helping us problem solve.

Beyond Melbourne
Australia
7 months using the app
January 10, 2023

Blooming brilliant. Easy app and doesn't need much processing speed as some do which effects my elderly Imac. Customer service is instant. Download it.

Hixx
United Kingdom
7 months using the app
January 27, 2020

I had previously downloaded the Omnisend app with many others but i was new to the ecommerce business so i didn't really know what i was doing and i ended up deleting it.

A year or so later after tones of restrictions from other apps i re-downloaded Omnisend. For a email marketing app they are the only ones in my opinion who allow you to send so many campaigns on a free plan; secondly the automation and forms are easy to set up and use even for beginners; when it comes to customer support, they are the best. I live in Africa so i thought i had to wait for 8+ hours to get a response because of the time difference but to my surprise it was almost instant. I was helped by a lady called Valerie, she walked me through every step with detailed instructions and screen munch.

I was struggling to send my first campaign because i had the wrong email address registered under my account, Valerie fixed the issue for me in a couple of minutes and i was able to send my campaign. I couldn't be happier to have downloaded Omnisend.
I strongly encourage anyone to download it, the app is more than generous in terms of features even on a free plan.

Haus of Mael
South Africa
7 months using the app
September 9, 2017

extremely simple and effective.

Suprebo
Canada
7 months using the app
May 25, 2019

Such a clever app. Makes other marketing apps seem archaic, this is so user friendly...so clever to use. So SIMPLE!

One Stop Pet Shop
United Arab Emirates
7 months using the app
December 19, 2018

I created my first campaign today and it was pretty easy to set up. I also chatted with customer support on some questions I had and they were very responsive and helpful. Would definitely recommend to other newbies.

Thank you!

Grace & Wood
United States
7 months using the app