Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email and SMS campaigns, automation, customizable templates, and A/B testing features. Many have seen improved customer engagement and repeat business. The 24/7 chat support is often praised for its efficiency. However, some merchants criticize the pricing and report technical issues with automations, forms, and domain verification. Despite these issues, many recommend the app for its robust features and positive business impact.

Edited May 22, 2019

I recently had to contact the support team for some clarification. They responded in minutes and were very helpful and patient. As a new user I didn't understand fully how the app worked. They answered my questions and helped me understand the product better. Really appreciate it!

Susan Design House
United States
7 months using the app
December 12, 2018

Great App. Very Helpful.............................................................................

TheGamerShop
Canada
7 months using the app
July 13, 2016

Very nice looking popup & emails! Good set of additional features on the paid version, but free version is more than adequate for the basics. We would definitely recommend this app!

Top Designer Fragrance
United States
7 months using the app
October 15, 2020

Great app! Everything is in one place and the work is very intuitive! RECOMMENDED 100%! Each day we are diving deeper into the functionality of this awesome app

Seeds centrum
Slovakia
7 months using the app
September 30, 2017

Easy to use and helps us to organise our customer database.

Naked Nation
United Kingdom
7 months using the app
November 25, 2020

From install & set up to email campaign deployment: 120 minutes. Can't beat that with other clunky or dysfunctional apps. So far so good with the omniboys!

Universe Beauty
China
7 months using the app
August 16, 2016

awesome app with incredible customer support!!

Woot Hammy
United States
7 months using the app
June 28, 2017

I just set up my first campaign and it was super easy to follow! Soundest takes you through all the steps and allows you to send a test email.

Lena Faye Boutique
United States
7 months using the app
January 8, 2020

I was a mailchimp user and at the same time i was using campaign monitor. the mailchimp shopify issue was the trigger for me to look around. I discovered Omnisend and realized i could move away from mailchimp and campaign monitor and accomplish the same goal with added benefits to boot. I am now able to handle all of my CMS tasks with one software application, save money and have more horsepower with so many features that were not available on either of the apps i was using . Great Job Omnisend!

Christopher Bean Coffee Company
United States
7 months using the app
September 1, 2022

Used this app when I first opened my store & found it a little confusing. Went back to it today to try it again by sending a Newsletter to my customers and wow, so much easier to use! Everything just worked as it should and the navigation was clear and easy to follow. Super impressed! I'm now happy to commit to using your app more frequently. Cheers!

Same Same...but different Gifts
Australia
7 months using the app