Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email and SMS campaigns, automation, customizable templates, and A/B testing features. Many have seen improved customer engagement and repeat business. The 24/7 chat support is often praised for its efficiency. However, some merchants criticize the pricing and report technical issues with automations, forms, and domain verification. Despite these issues, many recommend the app for its robust features and positive business impact.

February 20, 2020

I just started using this app. The the support team has been awesome - very helpful and quick to respond several times now. Much appreciated!

Ridley Colleen
United States
7 months using the app
April 18, 2023

Omnisend is great service and Deniz from the support team is very kind and helpful. Really happy to use this service.

Halıcızade Halı Kilim
Türkiye
7 months using the app
September 25, 2019

This was my first time using the app and I found it very easy to navigate and work with. I am hoping it gets me some new orders!

deloresartcanada
Canada
7 months using the app
August 11, 2021

Very impressed. It takes a bit of effort and fiddling around to get it all set up, but we have seen a return on investment of about 2000%. If you are still thinking about email marketing and whether it works, then our experience is that even a small shopify store can grow sales quickly using omnisend. We have also doubled the size of our email list in 6 months - again using omnisend forms. Their customer service is exceptional - some apps dont bother replying at all, but omnisend reply in an hour or less. Thanks!

Southern Seas Glasses
United Kingdom
7 months using the app
Omnisend replied September 7, 2021

Hi - thank you for taking the time to leave us such a kind a review. The results you've achieved in such a short space of time is truly inspirational. Thank you for sharing your experiences and hope you continue to build on these successes!

January 30, 2019

A great app! There are many features suitable for email marketing. I used to use Mailchimp but Omnisend is way easier to use. Thank you!

FaceQuad
Vietnam
7 months using the app
April 15, 2019

Honestly an amazing control centre. Everything is literally at my fingertips - automation, forms, reports etc. A really important addition to your store, trust me.

Enviro Plus Co
Australia
7 months using the app
Edited November 22, 2018

Incredible powerful product, i have a lot of fun with it and it supports everything i am looking for and more!

Nordcosmetics
Norway
7 months using the app
January 8, 2023

Overall, we are very happy with this product! Very straightforward, easy to use and provides some really great insights - our investment so far in this has been totally worth it and are very happy with the support as well! A must have app for your E-commerce store :)

Attrangi
India
7 months using the app
January 10, 2019

greeeeeeeeeeeeeeeeeeeeeeeeeeeeaaaaaaaaaaaaaaaaaaaaaaatttttttttttttttttttttttttttttttttttttttttt aaaaaaaaaaaaaaaaaaaaapppppppppppppppppppp

Okdresses
China
7 months using the app
December 2, 2022

Kristina was a great help! Replied to my message and fixed my issue in less that 3 mins. The app is super easy to use and very well set out :)

Goosh Beauty
Australia
7 months using the app