Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app user-friendly, offering a range of features such as email and SMS campaigns, automation, and customizable forms. It integrates well with Shopify, enabling direct management of email marketing from the store. Merchants value the A/B testing, automation, and segmentation capabilities. The customer support is praised for its responsiveness and problem-solving skills. The reporting and analytics features are appreciated for their role in understanding customer behavior and enhancing marketing strategies. The app is seen as affordable and good value for its features.

Edited January 30, 2018

Excellent app and great responsive support that is very knowledgeable. I want to give a huge THANK YOU to EVERYONE on their support team and their manager! I had a very ANNOYING and FRUSTRATING situation and they were all very patient and supportive and helping to resolve the issue that I had. I RECOMMEND this company because they are willing to work with you and help you get the best experience out of their product.

Myzenplace
United States
6 months using the app
Edited May 17, 2019

Switched over to Omnisend after MailChimp stopped working with Shopify. I am really impressed with the platform and the ability to customize the template.

Natural Me Beauty™ © 2019. | All Rights Reserved.
United States
6 months using the app
July 23, 2021

Omnisend is super simple to use and yields fantastic results. The ability to add a pop-up to your store to get new subscribers is priceless. If you throw in a coupon for your store on sign-up the conversion rate is pretty great! The analytics are fantastic, and the user interface is very easy to use. It pays for itself each month in a fraction one newsletter/campaign.

ApolloHOU
United States
6 months using the app
December 27, 2022

I've been using this app for a few months and it's great! There's good tutorials to get you started, but I also found the interface to be pretty intuitive. I needed customer support today and Salma was super helpful and I had the fix I needed within moments!

Ultratwist Vintage
United States
6 months using the app
July 3, 2018

Doesn't slow down your store like the rest, love it...

Rooftop Clothing
Nigeria
6 months using the app
May 11, 2020

I tried many other app before Omnisend. This is by far the most helpful! Their services are user friendly and their customer service is outstanding!!

Kenyatta Hines
United States
6 months using the app
May 28, 2016

Very easy setup sent out my first newsletter to customers within minutes. Highly recommend.

Sc Sport Breaks
United States
6 months using the app
Edited September 6, 2016

So far I like it, just one big flaw that I have noticed so far, perhaps I am missing it but there is no way that I can see to add an input field to the pop up email.

I want to capture the subscribers name not just their email address. Why wouldn't that be in there, it's an important field if you ask me.

update..I changed my rating to 5 stars...Support was fast...thank you and new version coming soon...Thank You, I may just upgrade!

Midniteshopping Com
Canada
6 months using the app
November 24, 2020

Love this! I love how you can save templates and edit based on what the marketing need is. Easy to learn.

Studio Style
United States
6 months using the app
August 23, 2022

Very helpful staff and friendly user experience. It helps walk you through a set up guide for automations as well.

SHAKA TRIBE
United States
6 months using the app