Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email and SMS campaigns, automation, customizable templates, and A/B testing features. Many have seen improved customer engagement and repeat business. The 24/7 chat support is often praised for its efficiency. However, some merchants criticize the pricing and report technical issues with automations, forms, and domain verification. Despite these issues, many recommend the app for its robust features and positive business impact.

October 27, 2022

Absolutely outstanding customer support from Olesia. I was so confused at first and Olesia just made everything so simple and easy to follow. I can ask her anything and she is more than happy to help. I sent Omni a chat message an Olesia reply to my message within minutes, no waiting time here. Overall, I'm one very happy customer.

KUT & KO.
Australia
6 months using the app
April 15, 2019

I used this app to help me send email marketing for my dessert catering business, Treats2eat. It is very easy to use and works perfectly. I highly recommend it to anyone that has a Shopify store!

Treats2eat
Australia
6 months using the app
August 19, 2020

Highly recommended if you think of design above all!
You don't need a developer or web designer to create a professional email design!

THE BAG OUTLET
United Kingdom
6 months using the app
April 22, 2016

Awesome Awesome App. Exactly what I've been looking for. 10 out of 10 Score.

Comfyhomegoods
United States
6 months using the app
May 2, 2023

I have been using Omnisend for a few weeks now. The app is quite easy to understand and when you have a problem, like me today, the customer service is very responsive and gives good solutions to help. Thanks Joy for your help today :)

Impressions
France
6 months using the app
November 1, 2019

Great app a little pricey but defo as better than most I've tried, mail chimp was my go to before and now i have Ominsend

ClareLouiseHair
United Kingdom
6 months using the app
Edited May 29, 2018

So far so good just scheduled our GDPR email to go out this morning. Moving over contacts from Shopify was seamless.

Update have been using for a week and no glitches. Sent out 1st newsletter using Omnisend much easier than Mailchimp

Indypicker Com
United States
6 months using the app
Edited November 18, 2018

Hi,
I tried another email campaign app but it was too difficult to use, then I decided to try Omnisend and I have to say I was very impressed from the beginning.
This App is very easy to use and respond to most of my needs since I am just starting my eBusiness.
Thank you Omnisend !
Aurelien

Seldon Plan
France
6 months using the app
August 22, 2020

Amazing, prompt service ... this app looks like all I need!
I said ....
Amazing, prompt service ... this app looks like all I need!

BRISTOLBACK ™
Canada
6 months using the app
August 21, 2016

Works great and is simple to use. Love it!

Streamtvcanada
Canada
6 months using the app