Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email and SMS campaigns, automation, customizable templates, and A/B testing features. Many have seen improved customer engagement and repeat business. The 24/7 chat support is often praised for its efficiency. However, some merchants criticize the pricing and report technical issues with automations, forms, and domain verification. Despite these issues, many recommend the app for its robust features and positive business impact.

April 13, 2019

Just changed from Mailchimp to Omnisend and needed help integrating properly. Support was very friendly and super quick and forms were up and running right away. Thank you :)

Cowgirl Cute
United States
4 months using the app
December 13, 2019

I'm currently using this app to send out a variety of emails to different groups of customers. I love the quick response from the customer service team. Polina was such a huge help when I experience a few hiccups.

Bold And Extreme Beauty
United States
4 months using the app
Edited September 25, 2021

I got a problem but the support was great and helped me out very fast, so i give 5 stars, the tool itself is very nice, i dont know something better.

PicArt
Germany
4 months using the app
July 6, 2016

Great app to keep your customers engaged! Easy to use and nice UI.

Gadgethon
United States
4 months using the app
April 29, 2020

I like how easy it is to use and it has many features that I have added to my business. It has helped me set up my first shopify store

Lioness Exclusive
Australia
4 months using the app
March 9, 2017

Really easy to use. Similar to Mailchimp :) Love it

Mova Cosmetics
Australia
4 months using the app
Edited September 24, 2018

Awesome! So far i cant complain as a small business owner using Omnisend Marketing Automation has made a big difference!!

Tati Lash Co.
United States
4 months using the app
April 3, 2018

This is one of the best apps to use in your store!

Athenos Custom Designs
United States
4 months using the app
October 30, 2018

I used this app to help me promote my stuff. It did! It is fun an helpful for your campaigns in marketing.

Amaz0nus
Germany
4 months using the app
September 22, 2017

Better than mailchimp - very user friendly - thank you

Horniunderwear
United Kingdom
4 months using the app