Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email and SMS campaigns, automation, customizable templates, and A/B testing features. Many have seen improved customer engagement and repeat business. The 24/7 chat support is often praised for its efficiency. However, some merchants criticize the pricing and report technical issues with automations, forms, and domain verification. Despite these issues, many recommend the app for its robust features and positive business impact.

November 26, 2019

Very easy to use. Looks great. Free 14 day trial which I am currently using. I am a new store owner and this really helps with the sales.

To-Perform
United Kingdom
4 months using the app
May 27, 2022

I've been setting up some automation streams and one form. Most functions work pretty well, and some smaller issues were fixed with the help of the support team. Great support from Daryna - thanks a lot!

CONSCI
Germany
4 months using the app
October 30, 2018

Just did my first newsletter I have used many different email marketing program but this was beyond easy such a joy to use
I even started getting carried away with the customization
loved it
Later i'll be tackling my first automation mailing

Big Badda Boom
United Kingdom
3 months using the app
Edited April 11, 2023

Karine “For The Win” & Barruth “The Truth”!!!! She has been absolutely amazing!!! I tried on my own to get my domain info imputed correctly then I finally contacted support. She was so amazing but I was so tired at that point because I was working on it on my own for so long. She broke it down how I needed to input everything and where but I wasn't getting it. She still remained calmed and tried to assist me every step of the way. This morning, I received a message from her following up. That made me feel so good that she took time to check on my progress. Now that I was refreshed from last night, everything that she was telling me to do last night made a lot of sense today. I

So, I had to reach out again but Karine’s shift ended and Barruth helped me. He was quick and straightforward, very nice, and got me taken care!! He also, went over and beyond to help me and I’m so grateful!! I’m switching to the paid plan be cause why not? Customer service is top tier!! Thank you Karine & Barruth for going above and beyond!!! ⭐️⭐️⭐️⭐️⭐️

Esthi Moon Wax & Skincare
United States
3 months using the app
May 27, 2022

I have been through almost every email service provider. Honestly, so far this has been my favourite. I've been on support A LOT! They probably all know my name by now lol. Baarath at Omnisend is an absolute star. The guy was so kind, so helpful, and literally took me step by step by step to sort out my automation. He stayed on chat and waited for me to finish each step and tested as we went along without leaving me hanging 20 minutes in between interactions. What an asset to the Omnisend team he is. Five stars to him! Thank you Omnisend!

Candy Hackers
United Kingdom
3 months using the app
March 21, 2019

I was looking for an email marketing campaign and they are awesome! They answered my questions within seconds which is very important with my limited time! VERY HAPPY!

DropMethod
United States
3 months using the app
March 31, 2018

Awesome app! Highly effective I recommend it to everyone.

Canchola
United States
3 months using the app
Edited May 7, 2020

So easy to use! Countless variations on design made it easy to get the look and feel I wanted for my campaign. Give it a go, it's free option is perfect for me right now!

Jelly Button
Australia
3 months using the app
September 5, 2017

Very easy to use compared to mail chimp. I really like what this has to offer!

Milliondollar Shoe
United States
3 months using the app
June 3, 2022

Very user friendly. I am not the best at this stuff but Omnisend made it very easy! Highly recommend.

Waiwaolani
United States
3 months using the app