Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email and SMS campaigns, automation, customizable templates, and A/B testing features. Many have seen improved customer engagement and repeat business. The 24/7 chat support is often praised for its efficiency. However, some merchants criticize the pricing and report technical issues with automations, forms, and domain verification. Despite these issues, many recommend the app for its robust features and positive business impact.

February 15, 2016

The application itself is absolutely AMAZING!!! But can use a tad bit more simplicity for the technical "layman." Great App.

Riccardo McKnight

Co-Owner, Smart Electronics Now.Com

State Shops Legal Inc
United States
3 months using the app
March 13, 2017

Awesome app,
Get more sales with Soundest <3

Sarcasmshop
United States
3 months using the app
April 21, 2018

amazing app, easy to use. helpfull

Anyways Project
United States
3 months using the app
February 16, 2018

It's a pretty good app. I haven't used it much but it's great.

Lilliangrae
United States
3 months using the app
July 5, 2016

Great app ! Does the job . A good way to avoid losing those valuable sales !

Cheekyrebel
Spain
3 months using the app
July 26, 2022

Customer service is excellent. Whenever you have a question, they will come and help you to solve it. So professional and so lovely!

SmaFan.com
United States
3 months using the app
July 21, 2017

So far so good. Was very easy to create a campaign email with lots of links that make it easy for customers to get to your website.

Warehouseclearance
United States
3 months using the app
September 19, 2021

Truly the best app up to date!! I have been using Omnisend for soon over one year, and I can tell that it's amazing. I'm never changing email & SMS marketing supplier again!

BeautyDream
Sweden
3 months using the app
December 10, 2019

I was having trouble sending my Welcome automation to new customers and Omnisends customer service representative who I chatted with was so helpful. She guided me step by step through all the possible errors, answered all of my questions in a timely and courteous manner and resolved my problem 40 minutes later. Great experience overall. App is relatively easy to follow and set up. Definitely would recommend.

Out of The Ivy
United States
3 months using the app
September 27, 2021

Does everything I need without overcomplicating it. Easy to use and understand. In my limited experience, the best app for its purpose.

Robson Outdoor
Canada
3 months using the app