Reviews (6,017)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.

Edited September 29, 2020

Application is straight forward. Fairly easy to set up. Had a minor problem but customer support fixed things up. Quick, friendly response is what I need and what I got. I think I will extend my trial.

GrowGreatPlants.com
Canada
4 months using the app
April 22, 2019

I had a little bit of difficulty receiving the verification email, but Nina helped me with the tech support I needed. She was very helpful and extremely quick with her email responses. Email campaigns are a breeze with OmniSend. Thank you!

Dandelily Boutique
United States
4 months using the app
April 20, 2018

Awesomw work guys love this app!

Zimmermans Camera Accessories
Ireland
4 months using the app
December 20, 2018

Great App, easy to get you hands on.

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Hilife Vitamins
United States
4 months using the app
July 16, 2018

I am using the free trial of Omnisend right now and I'm loving all the features. I will definitely upgrade to the paid plan. Support for Omnisend is great too. They respond in a timely manner every time. I would like to say thank you for the awesome features.

Mundyshops
United States
4 months using the app
December 29, 2022

Great customer service. The chat feature in the app is really helpful. Their team response really fast when you have questions. I asked a question about billing and Luiz not only answered my question he also included a screen recording showing me how to make changes.

LifeToGo
United States
4 months using the app
Omnisend replied January 9, 2023

Hi there! Thank you for leaving a review, we really appreciate your feedback!

October 24, 2019

app is very easy to use. very happy with the performance and easy set up. no experience needed. www.desiroyale.com

Desi Royale
Canada
4 months using the app
November 10, 2021

I have really enjoyed using this app. It has really helped me with my stress as far as creating email marketing and campaigns

Motiv8
United States
4 months using the app
August 3, 2018

Just what I needed! Works exactly as advertised!

Newheightshouston
United States
4 months using the app
June 8, 2022

Vraiment une bonne application d'emailing pour l'ecommerce. Excellent service client peu importe le moment de la journée où on les contact. Ils répondent super rapidement et ne laissent pas tomber les fils de discussion, même entre les changements d'équipe. Merci Olesia pour tes réponses à l'instant! :)
Est-ce qu'il y a des choses que je voudrais qu'ils améliore? Certainement, ils ne sont pas parfaits, mais ils sont très bons et proposent chaque mois des belles améliorations. Je suis confiant d'avoir fait le bon choix de passer chez eux.

BLFStore
France
4 months using the app