Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email and SMS campaigns, automation, customizable templates, and A/B testing features. Many have seen improved customer engagement and repeat business. The 24/7 chat support is often praised for its efficiency. However, some merchants criticize the pricing and report technical issues with automations, forms, and domain verification. Despite these issues, many recommend the app for its robust features and positive business impact.

Edited April 8, 2017

This app has a super power, it works automatically. I love it! It helps a lot in my store. Have a look here: watchrally.com

Watchrally
Philippines
2 months using the app
August 26, 2018

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Wish4beauty
Israel
2 months using the app
June 9, 2018

Very easy to use, and allowed me to gain many more product orders than if there was no automated email marketing!

Modern Collections Co
United States
2 months using the app
April 1, 2018

Awesome app! I was lost when I first started but this app made it easier.

Trendwinner
United States
2 months using the app
July 19, 2018

great app, easy to use and quick
explain you how to start a campaign and enrol new subscribers

Champagne Jc Roge Business
Spain
2 months using the app
Edited April 18, 2023

I looked at every option out there for email marketing on Shopify. Plus they made me a customized pricing deal based on how my particular business works which was amazing and I'm very grateful for it! And so I believe I made the right choice with Omnisend after only a few weeks now. It's not that easy to master right away like anything good it takes time & effort on your part too but the potential of this app is so powerful I just know it's going to be worth it for sure in the end. Still you can keep it as simple or as complex as you want for the automations and forms. I prefer something very unique & fun with a lot of gifs to keep my customers entertained so things are moving a bit slower as I refine my more complex ideas together step by step. Omnisend has a lot of learning info to share with you and the learning curve was a bit slow for me to be honest but over all so far I'm really pleased with everything to date basically. And there were a few hick ups along the way here or there but each time these were solved in a reasonable amount of time by the superb Omnisend Support Team they are fire! Really everyone here has been friendly, helpful and professional. Especially Karine lately though who happens to be up at the same time as me but on opposite sides of the globe so she helps me a lot. But again many thanks to all of the hard working Omnisend Support Team (including a special shout out to Joy, Augustin, Diego, Stephan, Sanya & Deniz)!!!

Nirvana Glass
Thailand
2 months using the app
April 28, 2023

I am new to Omnisend and transitioning from a few other apps- this can be an overwhelming task especially in the middle of busy season. Marketing is daunting on it's own for small business owners and I had QUESTIONS! Kamilia was patient, kind and answered everything in detail while providing more than i asked for. The app itself seems to be well designed and I look forward to exploring it more. So far so good, top notch customer service is something that I look for because sometimes you just need a person to help, not a bot.

Andra
United States
2 months using the app
October 2, 2016

Wow. Absolutely a must-have. The platform is easy to use for non-coders and new ecommerce business people. highly recommend

The Absence
United States
2 months using the app
November 30, 2017

Excellent, this was so easy to use! Hope the results are good but either way, it was really easy to get the hang of, very intuitive.

Devilish Fashion
United States
2 months using the app
Edited July 10, 2020

I tried several apps and found the templates were basic and the instructions to be complicated with limited support. I am so happy I found this app. I can create amazing emails with ease and the customer service support has been great. I am very happy thus far!

Virago Swim
United States
2 months using the app