Reviews (6,018)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.

October 29, 2021

I was initially happy when I first signed up for Omnisend but I think I was happy because I was completely new to email marketing. I've been with Omnisend for 2 years now and each time I use them I'm honestly so underwhelmed with their offerings. Also, receiving customer service is almost impossible. Their customer service reply is only via chat which prompts to "we typically respond in 1 hour", I'm sorry but we are business people and when we have a small window to work on something that's our window, and waiting an hour to 1 reply is not practical. I recently switched to Attentive Mobile for SMS and it's been breath of fresh air! I'm looking for a new platform for emails now. If you're debating Omnisend I would suggest passing to save yourself time and unnecessary headache!

Dana Scott
United States
Over 3 years using the app
Omnisend replied November 1, 2021

Hello there! Thank you for your review, we appreciate it!

There are a few ways to contact the Omnisend Support team, but no matter what option you choose or when you do that, you will be routed to the team that works 24/7 and strives to provide a top-notch experience and resolve any of your questions as soon as possible.

Our support team is working 24/7 without no gaps to cover all the questions we receive from our customers, although you can see a prompt of support replying within a few hours, we always try to reply as soon as agent gets your query and does all the troubleshooting to understand it and help you out.

Once again, thank you!

Edited April 27, 2016

Great very easy to set up and they have gone over and beyond to help me.

The Wicked Good Candle Company
United States
About 1 month using the app
Edited December 10, 2021

Good app, but needs some updates. for example on each of workflow page I need to edit Social icons manually each time. it needs to be integrated into the settings so the data is pulled each time with new workflow

Two Wheels Empire
United Kingdom
Almost 3 years using the app
Edited July 19, 2019

I installed this app to use on my store because of the many failed attempts to successfully use other similar apps. I found the customer service to be extremely helpful and patient as they walked me through the process. Now that several of the features are up and running on my store I am very hopeful that sending regular email marketing will help me secure the traffic conversions my store deserves.

Kalani's Kinky Hair Boutique kinky & klassy
United States
About 1 month using the app
April 6, 2016

I absolutely love this app. Has made my email marketing a lot easier. my favorite feature is the product picker, big time saver!! Great job guys!

Nessa Raquel
United States
About 1 month using the app
October 31, 2016

Fairly easy to use. I like the weekly stats that they send of how many subscribers you have on your mailing list

Cerrura Fashions
United Kingdom
Over 2 years using the app
September 20, 2019

very good app 5/5
the support is really good and communicative
i highly recommend users to use omnisend

ZDH ENTREPRISE
Algeria
About 1 month using the app
May 27, 2018

Easy to use and very helpful. Seems to fit our needs perfectly.

Dark Market Beans
United States
About 1 month using the app
April 15, 2017

Didnt have much time to use free trial. Tried Soundest today and liked the campaigns designing and step by step instructions. Thanks

Kidton
United States
Over 2 years using the app
March 30, 2017

Very helpful, thank you.................

Tmeprinting
United States
About 1 month using the app