Omnisend Email Marketing & SMS , 5,666 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants find this app user-friendly, offering a range of features such as email and SMS campaigns, automation, and customizable forms. It integrates well with Shopify, enabling direct management of email marketing from the store. Merchants value the A/B testing, automation, and segmentation capabilities. The customer support is praised for its responsiveness and problem-solving skills. The reporting and analytics features are appreciated for their role in understanding customer behavior and enhancing marketing strategies. The app is seen as affordable and good value for its features.
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Easy to use and a great tool for any website
Fully have setup an email form and 7-email Welcome sequence (automated) in the app, and it legit is so user friendly and works smoothly. Anytime I've had questions, the team responds quickly. Salma helped me within 2 minutes of my question and solved it within another 2 minutes. Thanks for helping make me more money Omnisend!
Great functionality for email. We transferred from mailchimp. Especially that you can target people who added a product to cart instead only abandoned cart who left checkout (big gamechanger for revenue!)
We like the simplicity and emails you can setup. Went easy with almost no problems. We used it for 20 days now.
Also after the trial ends you dont get any notification that it ended.
Support answered quick, but gives basic responses which obviously didnt read our emails thoroughly before replying. We will try with Serge, but we think its very strange that a company focused on emailcollecting doesnt have to functionalty to give every ecommerce business the best changes to collect emails.
One very big BUT: We are very dissapointed with the forms to collect emails. For this pricing you expect the best of the best with lots of control. But its like a basic form with almost no functionality to adjust like:
1. When you offer free product for sign up or discount you cant add a automatic discount, like for the convenience of the customer.
2. You cant adjust the Spin to win wheel to your needs after they sign up. Only with discount coupons that are rendered by omnisend.
3. Very strange you cant decide what the browser will do when they signed up: so you cant put a website link where the customer will be transferred to. Only a VERY VERY BASIS ugly thank you form. Which you cant make nice or adjust. Very dissapointing.
3. Also no 3th party apps will help with this. The email will be synced with privy but will not connect with the history of the client what he or she did on our webshop. So that wont help. There are not many apps that work with Omnisend. You only see klaviyo or mailchimp support.
Because of this we wanted to delete it but we already made lots of emails and dont want to change again.
We always had a signup rate of 10% with the spin and win wheel and to win a free product. Worked great. Now its reduced to 5% because of very basic signup forms of Omnisend. And we cant use there wheel of fortune because it only work with discount coupons.
I explain why its so important for ecommerce:
When you give a customer who signs up a free product with a discount coupon the customer cant add another discount coupon. So normally after 3 days of not buying you want to get the customer over the edge with 10% extra discount but thats not possible.
So we made a workaround with a automatic-add-to-cart-product link. So the customer can still use another discount. Unfortunately you cant add this link to signup forms of omnisend.
I still so dissapointed and really cant understand why this is so basic stuff.
My advice to omnisend: take a look at other great signup forms partys how thats working and adjust to it or work together with them..
Wow, thank you for such an honest and constructive review. We truly appreciate feedback from our customers, as it helps us improve the product and the services. We will pass your great ideas about signup form improvements to our product team, meanwhile, Katherine from support will reach out to you to discuss if any of the workarounds could work well for you.
I like this app, this is very useful!
Helped me alot, used different apps before but this one is one complete package
Sanya is really fervour and helpful. She is always there to help and so patient to answer every single one of my question.
Omnisend is incredibly user-friendly and the customer support is AMAZING! From the demo and the chat feature, I've had help all along the way of learning the platform. Luiz helped me most recently with the learning curve of setting up and understanding certain things.
quick and useful. You know how to create a campaign on your own. it does not require complicated processes that are overwhelming you. the most successful plugin I've used in this field.
I love this app, works well! Their Customer Service is excellent and the respond time is super fast!! Especially Veronika, she is very helpful! I highly recommend Soundest!
Very easy to use. Great templates and integration! I stumbled on this app by chance in the app store. I'm glad I did.