Reviews (5,879)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this tool for its comprehensive free plan and seamless Shopify integration, which boosts customer engagement and retention. They value its user-friendly interface, customizable templates, and effective email automation that contributes to increased revenue. The customer support, especially from staff members like Baarath, Beran, and Kayque, is frequently praised for its responsiveness and helpfulness. New features, such as deleting invalid or spam emails, further enhance its utility.
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Perfect Tool to use - everything in ONE App. The is customer service. Had few problem/questions and had the opportunity to get in contact with Didem --> absolute perfect Customer Support. Very responsive, quick and easy solution to solve all of my problems!
Lots of people around me recommended Drip, but when I compared Omnisend to Drip, Omnisend was the easy winner on price, support and features. I've been using lots of advanced email marketing and had almost zero problems - everything works as expected. And support literally answers within a few minutes unlike the hours and hours you wait for Drip. Thanks Sıla
Luiz knew exactly how to help and gave me easy-to-follow instructions. He was friendly and professional too!
good service and fast respond!!
Thanks so much for your positive review! We're really glad to hear that you're happy with our service and that we were able to respond quickly to your needs.
If you ever need anything else, don't hesitate to reach out. We're here to help!
Good segmentation and automation integration. The click-map is also beneficial for performance analysis. Customer service is quick to respond.
Quick support
Had a wonderful experience with Maria. She helped me set up a Zapier automation with helpful instruction via chat. Highly recommend! They are great for emails and support is terrific!
Agustín helped me through the domain verification issues thoroughly. They made sure I was comfortable and understood every aspect of the process I went through
Tech support is amazing! Karine helped me with my email list emergencies. She responded quickly and stuck with me until my issues were handled.
stay away from this app.
After you put your credit card, there is no way to get rid of it.
You can not uninstall. After you install it, there is no way to uninstall.
So, just stay away !
They just inform you the price is bigger, and there is nothing you can do. Paymnets will be made automatically.
Hello!
Thank you for taking the time to share your feedback with us! We truly value your input and want to ensure a positive experience for all our users. Here are some insights to address your concerns:
Omnisend can be easily uninstalled following Shopify's standard procedure. Head to your Shopify admin, go to Settings > Apps and sales channels, click on Omnisend, and simply select "Uninstall app." It's as simple as that!
We also want to assure you that users can effortlessly cancel their subscriptions and remove payment data anytime. Just refer to our knowledge base for step-by-step instructions, or reach out to our support team. We're here to assist you with a smile!
Lastly, the automatic adjustments based on list size are transparently communicated in our terms of use and knowledge base. We believe in openness and making sure our users have all the necessary details about our pricing structure.
If you have any questions or need assistance, our Support Team is available 24/7 through in-app chat or via email at support@omnisend.com. We're here to help and wish you a fantastic day ahead!