Reviews (5,988)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its cost-effectiveness and comprehensive features, ideal for e-commerce. It offers a free plan suitable for startups, customizable templates, and user segmentation. The intuitive interface and drag-and-drop builder make it easy for beginners, while responsive customer support and extensive educational resources further enhance its value. Merchants find it effective for integrating email and SMS marketing into their strategies.

August 22, 2017

I'm no IT guy, so was apprehensive trying email marketing, but SO glad I gave Soundest a try. SUPER easy to use and super quick too, which makes my life a whole lot better.

Try it and you won't be disappointed!

Custom Cameron
United Kingdom
11 days using the app
January 18, 2022

Great work and nice usability for automations and email campaigns!
Support is also very helpful and fast.

Schnelltest Store - Products and More GmbH
Germany
11 days using the app
March 25, 2018

fine application, very easy to use and works excellent

Maleshop
United Kingdom
11 days using the app
July 26, 2023

Best support team!
I love how easy it is to get in touch with someone (via instant messages) when you have questions or problems. They usually respond in no more that 10 minutes and they stay with you until the issues are resolved. I do wish there were some more features like emailing us reports and customizing the email backgrounds. I also would like a feature that allows customers to ask to be removed from certain marketing lists without removing them from all subscriptions but for the price, it offers quite a lot!

Whiz Kids! Out-of-this-World Toys
United States
9 months using the app
December 10, 2019

Less than 2% of the emails as getting to my customers. They are all going to spam. Called G-Suites and my account is not blacklisted and emails that are sent through my email directly are fine but sending through Omnisend, the emails are all going to spam. Waste of money if the customer is not even seeing the email marketing. Customer support is lacking.

Lash Excursion
United States
9 months using the app
Omnisend replied December 11, 2019

Hello Lash Excursion,

Sorry to hear you are experiencing deliverability issues. We have checked your account thoroughly and it seems the delivery rate is low due to your contacts marking the campaign as spam or unexisting contacts. But no worries, we have a solution for you!
First, you will need to review your list and remove the inactive and unexisting contacts. Then send to the engaged audience who bought or clicked your campaigns recently. You can also target your automation by using the Customer Reactivation workflow and remind your customers to buy the product again after a specific period of time. Katherine will share more details via our in-app chat!

April 19, 2023

Deniz has been very helpful today! I am completely new to Omnisend, I had a question, and she replied clearly and with friendliness.

eKodoKi
Netherlands
11 days using the app
February 1, 2021

I am new in this world, but before I make my first shop, I dream about something special. Omnisend makes my dream come true, this program is incredible. so much easy, and so much workflow. It's incredible for me. Thank you so much Omnisend ❤️

Healthyhairmassage.com
Slovakia
11 days using the app
May 16, 2020

I love this app. It has been so simple to use. I don't have very much knowledge in the eCommerce world and this app made it so easy. Navigation in this app is simple.

Sugared Opal
United States
11 days using the app
Edited November 22, 2018

I used the app to send mail to subscribers from my Shopify web shop, it went really easy, app is really easy to use, it's fluent and fast

Cocochoco Croatia
Croatia
11 days using the app
June 13, 2017

Very easy to use and customize! This is an essential app for email marketing.

Aesthetic Zoo
Canada
11 days using the app