Reviews (5,920)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective customer engagement and revenue-boosting capabilities, highlighting its comprehensive free plan and seamless Shopify integration. The platform is user-friendly, offering features like email automation and customizable templates, and is suitable for both beginners and experienced marketers. The addition of new review features and educational resources like marketing blogs are also well-received. Exceptional customer support is frequently noted, providing quick, effective, and personalized assistance that enhances the overall user experience.

January 31, 2024

Beran was super helpful with my tech roadblocks. Things are up and running now thanks to him and timing was great as well 5/5

LuxeGents
United States
About 10 hours using the app
August 23, 2022

Quick and excellent support, and I really appreciate the straightforward and easy-to-use interface. Omnisend does a very good job of explaining things in simple and helpful terms (which is necessary for a technical idiot like me).

Fomato Wholesale
United States
1 day using the app
Edited December 25, 2019

thank you ,I received the product it take 2 days

noisy choice
United States
1 day using the app
November 29, 2016

I just set up my first email campaign and it was very easy. Importing my contacts from Mailchimp was simple. Thank you Soundest!

Courierware Messenger Bags
United States
1 day using the app
Edited April 13, 2019

The support was very helpful but this app is a disaster. Always received my tested emails in spam folder. Useless.

Random Cart
Bulgaria
1 day using the app
Omnisend replied April 14, 2019

Terribly sorry to hear about the issues you had. Test emails might land in spam due to the TEST title used in the messages. Great news, we are trying different techniques to ensure this is no longer an issue. Please reach out to our Support team, we are here to help 24/7. We will check the issue and try different methods for you to reach the best results!
Customer Success Team

May 12, 2023

Successful & professional support at the help desk. They resolved all issues and helped to set up my first workflow

Laser I Store
United States
1 day using the app
October 27, 2019

this app has helped my buisnes soo much i could not have done it without it.

Utifki
United Kingdom
1 day using the app
July 9, 2022

Literally switch from Mailchimp yesterday, which I should have done a long time ago. I am thoroughly impressed by customer service and ALL the many amazing features that Omnisend has to offer! I love their interface because it is so easy to navigate and their support videos are great. And Nikola came through with the quickness with chat support questions! I'm super excited to get all my automations created and finished!!!

Graffiti Panda
United States
1 day using the app
December 19, 2021

J' ai configuré, enregistré mon premier mail en français. A la réception de mon mail test qui est arrivé dans les spams, celui-ci est un mélange anglais/français. Dommage car simple d' utilisation.

JacnoBijoux
France
1 day using the app
Omnisend replied December 20, 2021

Hello there, thank you for your review!

We are glad that you find our app easy to use! We have reached out to you via email with the setup recommendations to prevent the issue you faced. Let's keep in touch!

October 20, 2023

Next level features and customer support - night and day difference in comparison to Mailchimp - Beran was extremely patient and helpful with answering all my questions!

Shiny by Nature
United States
1 day using the app