Reviews (5,943)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its robust free plan, ideal for new businesses looking to increase engagement and revenue through features like email automation and customizable templates. It's user-friendly, suitable for both beginners and experienced merchants, and integrates smoothly with Shopify. Effective email list management and integration with review apps are particularly valued. Customer support is quick and helpful, with staff members like Baarath, Kayque, and Dilara receiving praise for their exceptional service.
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Maria helped me verify my sender email when was having difficulty with this, thanks for the fast response
Super responsive and helpful customer service to help me get started. They even send me video instruction! Thank you
Stefan was very helpful with setting email conditions.
Very simple, effective and reliable. I am very satisfied.
To Dilara
It was a pleasure to meet a girl who patiently answered questions.
She has perfect problem solving skills and answers my questions in an organised manner.
great. very helpful.
I'm brand new to the app and to Shopify and had a number of questions- Didem was very helpful in getting me up and running quickly!
Increased price to $132 without notice. $100 more than what I was previously paying. Customer service is terrible. Their website provides false information/advertising.
Hello there! Thank you for sharing your recent experience with our service.
Please accept our most sincere apologies for the delay in our response.
Here at Omnisend we believe in transparency with our customers. Our pricing can always be checked in our dedicated page below:
https://www.omnisend.com/pricing/
Indeed, we see that your plan did increase, but please keep in mind that our billing system works as follows:
Each billing day we calculate how many subscribers and non-subscribers you have in your Audience → this puts you in a price tier, which is the fee that we charge.
Previously, you were charged for 2,607 billable contacts up until September, your audience then increased to 9,286 billable contacts thus increasing the price you were charged.
We understand how overwhelming it can be to face such increment in your billing, but if you should feel the need to decrease such fee, we always recommend segmenting inactive contacts and unsubscribing them to avoid such increase.
We greatly appreciate your feedback once more.
If you require further assistance or have any specific concerns, our customer support team is available 24/7 and can be reached via in-app chat or email at support@omnisend.com.
Have a great day!
I had a welcoming and easy experience with my rep I am very sorry I am bad with names but she was excellent.
Ominend est un CRM vraiment génial et facile d'utilisation.
Le support technique est très efficace et disponible.
Merci à Dilara pour sa patience et sa recherche de solution. le problème est désormais réglé.