Reviews (6,017)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.

July 23, 2016

The app is pretty awesome, very easy to use like Mailchimp. Everything was going great, and I was loving the app. That is until I sent my very first Email to the subscribers Soundest gathered from our Shopify store customers. I've been using Mailchimp for years and never had an issue. However, with my first email with this App, it was stopped after about 20 minutes, because of poor metrics??? Like I said, never had an issue with my Mailchimp account, or poor metrics. I was considering ditching Mailchimp and using this as my new Newsletter program, but I don't know now. I have a huge list in Mailchimp that I haven't even imported yet. I only sent the email to what Soundest gathered from our shopify customers as a test. Anyway, disappointing, really like this app's features.

8eyewear
Canada
About 6 hours using the app
March 23, 2019

It's a great app. I love it,And with 15,000 free emails a month, it's great for small sellers. so good

yosmary
China
About 6 hours using the app
January 30, 2018

Great app! My only suggestion to the developers would be to add a "Email Coupon" option for the "wheel of fortune" pop up form so only real and active emails that people enter would be able to receive the coupon code. It would stop many people from using any fake email just to play the game and get coupon codes. Other than that this app is great for anyone making any time of forms!

Betterdocs
United States
6 days using the app
September 6, 2021

WARNING worst EMAIL marketing app ever. Upon opening the account they banned it for no reason. Force my company to get "social" accounts to unlock it. What company forces you to get social media accounts to be able to have an account with them? this app is disgusting, outdated, horrible inbox rate. GO TO KLAVIOY..... Omni sucks and so does the support.

marketing done right
United States
7 days using the app
June 28, 2020

I did not like this app. Customer support is not great either. Poor app.................................................

Vapester Vaping
United Kingdom
7 days using the app
Omnisend replied June 29, 2020

Hi, we noticed that your experience was not good. But we just wanted to let you know that we are here for you. Our support is available via chat and email 24/7 and can guide you through the account setup. Polina reached out to you via email with some recommendations.

February 28, 2019

Good UI and fast customer support make this a must-have app for ecommerce. Would be nice to have a few more template options for the pop-up.

Minnesota Discount Office Furniture
United States
6 days using the app
July 26, 2020

Absolutely love this app! It is a must have for business owners that want to build a community and engage their customers!!!

NALÈ
United States
About 6 hours using the app
April 6, 2019

This app is much better than Mailchimp, I can do so much more. They have great customer service that response right away. I recommend this app and it's a low monthly fee.

ReservedChic
United States
About 6 hours using the app
May 17, 2018

This was a bait and switch for me. The details talk about being an all in one email platform but thats not true. If you want to send an informational email, you can't, if you want to send a thank you email, you can't, if you want to include only a video, you can't.
This app requires me to include a product in every email that I send. When I asked for help I was rudely informed that this platform is meant for businesses with more products than I have. It really turned me off and made me feel like a second rate business owner. Their customer services handled this really poorly.

Peek Lashes
United States
7 days using the app
June 28, 2019

Great for email campaigns! Really easy to use interface that gets the job done quickly. Haven't used all the features yet, but excited to keep trying them out.

Sunrise Hat Supply
United States
About 6 hours using the app