Omnisend Email Marketing & SMS , 5,693 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly email and SMS campaigns, automation, customizable templates, and A/B testing features. Many have seen improved customer engagement and repeat business. The 24/7 chat support is often praised for its efficiency. However, some merchants criticize the pricing and report technical issues with automations, forms, and domain verification. Despite these issues, many recommend the app for its robust features and positive business impact.
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A great platform for email marketing. The UI/UX Design is very friendly, easy to navigate and creates layouts just by dragging and quick add. My favourite feature is the Live View in Dashboard where I can track my live users. Also, the customer live service is very supportive, especially Luiz. Highly recommend the app!
I'd give Omnisend five stars but it is limited in functionality and flexibility compared to other email autoresponders such as Aweber and GetResponse. If you want to integrate with third party marketing and lead generation apps you should be aware that Omnisend can't provide basic html form code to connect with those that don't have api level integration with Omnisend (and very few non-Shopify apps do).
All other 'mainstream' autoresponders that I'm aware of provide this basic ability including Aweber, Mailchimp, GetResponse, Active Campaign, Sendlane, Drip, iConnect etc.
However, for Shopify stores that don't need to integrate with other marketing apps, Omnisend is the easiest route to take, and Omnisend seem committed to adding new features and improving the app over time.
This app is awesome. It saves time, as they say it does, and it improves revenue, as they say it does. Woohoo!
I'm looking for the app to grow. First request would be that images pulled from the product picker link back to the product listing, just as the buy now button does, and that we have an option to edit that link if for some reason we want it to link somewhere else.
Keep up the good work, Soundest!
Regarding the price is ok but not ok for the functions. Support tries to help but they can't do anything technical for us and don't give ETA to have this functionalities available. The app itself has potential and i will change my review as soon as they work their problems.
Hello there, and thank you for taking the time to leave a review!
Indeed, at this moment, Omnisend has two Email Builders. The New Builder provides more customization options and ease of use, whereas the Classic Builder offers a larger selection of building blocks.
Despite being more advanced than the Classic Editor, the New Editor is still in development, and some features are not yet available. Our developers are aware of the missing blocks and are working to bridge the gap between the two editors.
Meanwhile, we recommend taking a look at the Product Recommender block. It will dynamically display the products in accordance with the selected rule.
Our support representative has already contacted you with additional information on this matter.
Have a fantastic day!
Really good app, I have been using it for one year and I can definitely say it is way better than Mailchimp. Many options to choose from and very good, detailed insights.
The only thing it could be improved is the customer service though. At times you have to wait long before an agent takes on the conversation. I had to also explain my issue several times when agents switched as their shift was over and it is pretty frustrating when you need your problem to be solved as quickly as possible. Nevertheless, I recommend this app.
We switched from Mailchimp to Omnisend about 2 years ago becuase we wanted better analytics, integration and segmentation, and design capabilities for a reasonable price. Omnisend offers all of this, at a much more reasonable price than major competitors I researched. We get a fantastic click through and open rate with Omnisend, and their customer support is great. Nikola was very helpful to me yesterday when I had queries about the new email designer, along with being super friendly and polite.
By far, the single worst company we have dealt with in terms of customer support and overall service in the last 2 years since launching our Shopify site. This box doesn't provide enough space to list the catalogue of bugs, errors, sorry excuses, terrible customer service experiences or indeed the list of individual times (more than 100) in the last few months that we have had to contact support to do basic things such as create segments or send out simple SMS messages. Worst purchase of the year, hands down. We have since had contact from the management of Omnisend and our satisfied the above matters have now been resolved. Thank you.
Hello there! Thank you for taking the time to write a review.
We are sorry to hear that your experience didn't meet your expectations. We make it a point to be known for great customer service, so we would love to learn more about what specifically happened in your case. Our customer support team rep has reached out to you to further investigate the issues you were experiencing. We are looking forward to your reply!
This application is very user-friendly, no programming of guessing to create email campaigns, welcome email, abandoned cart emails. Somewhat new to eCommerce, after using BigCommerce, the Shopify Apps a great to help generate customers, etc without spending a lot of money-which new start-ups usually are unable to afford.
The people are really helpful whenever I try to solve an issue. I'm not a developer so had struggled a lot setting up our store but everyone was really quick replying to my questions and all the solutions worked out!
I was looking for an inexpensive SMS app to market. Designs By Blyss a growing retailer and we needed to cut cost. I love that they have a free plan for customers based on visitors and clients. I was very surprised at the ease of use. The only thing I would change is the cost to send a text. One app was .03 cents and .15 for Omnisend. It is still very much worth it so far.