Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email and SMS campaigns, automation, customizable templates, and A/B testing features. Many have seen improved customer engagement and repeat business. The 24/7 chat support is often praised for its efficiency. However, some merchants criticize the pricing and report technical issues with automations, forms, and domain verification. Despite these issues, many recommend the app for its robust features and positive business impact.

January 28, 2022

I used this app to help with my email marketing and I am impressed. For a first-time user I was able to find my way around (also the pop up tutorials helped) and just like that I completed my first email marketing campaign. I would recommend it to anyone and would have given all 5 stars but I haven't used the other functions.

My Home, Our Garden
South Africa
Over 1 year using the app
February 5, 2022

Omnisend is the best email marketing + pop-up creator in the Shopify App Store. It has much more editing/customization features than most.

eche
United States
Over 1 year using the app
May 18, 2018

very pleased with this app runs well and is easy to use

Jeylan Made
United Kingdom
Over 1 year using the app
November 18, 2014

It was quick and easy to use. The only down side was that I couldn't (as far as I could tell) add in emails from my customers who order from me off-site.

ElecSmoke -Home of right priced E-cigarettes
Canada
Over 1 year using the app
June 1, 2022

Very easy to use and excellent support (special thanks to Nikola and Daryna!). We were able to easily create automations and nice email templates. The only thing we are missing is some better newsletter popup layouts and customization, they look too old style so we had to use our own custom form for lead gen.

Popsy
United States
Over 1 year using the app
January 11, 2016

Simple interface and impressive support team - love having live chat with an almost immediate response!!

Americannautical
United States
Over 1 year using the app
June 24, 2022

New to using the app but so far so good. Had a bit of issue setting up the email automation as I couldn’t see the option to delete some section so I contact support and Sanya was able to help by even introducing me to Loom, an app that helps share screen and she showed me how to go about deleting the section which was there already but couldn’t see it on my screen.
Service is great
Thanks!

Global Cart
United Kingdom
Over 1 year using the app
July 5, 2020

New to omnisend. I wanted to sent out a simple email to my subscribers. Usually you can figure it out quickly by using the basics & common sense like NAME, LAST , SUBJECT, PREVIEW etc... it took me a while to understand how to send a basic email. I had to watched videos from the beginning which to me is time consuming when it should be just in a snap to do so. I wanted to resend my email to non openers , I couldn't? i have to create a total new segment in order for me to do which it would take 3 seconds to do or i have to wait 48 hours? by then i am already in another email campaign. Mailchimp no waist no time, you just resend to non openers, in fact they notify you to do so in quick 3 seconds from your phone.
I do like Omnisend templates. Are neat and clean and customer service is good. Thank you for the quick response.

JBGREENOCEAN Clothing Store
United States
Over 1 year using the app
February 12, 2022

SO far so good... a few hours to figure things out. Some trial and error plus several chat conversations later and I'm super grateful for how the email came out. Looking forward to learning and building with omnisend. Thank you.

TRECAPA
United States
Over 1 year using the app
May 22, 2018

Awesome tool! It is easy to use, but gives you the opportunity to really customize high-quality campaigns.

B True To You
United States
Over 1 year using the app