Omnisend Email Marketing & SMS , 5,677 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants find this app user-friendly, offering a range of features such as email and SMS campaigns, automation, and customizable forms. It integrates well with Shopify, enabling direct management of email marketing from the store. Merchants value the A/B testing, automation, and segmentation capabilities. The customer support is praised for its responsiveness and problem-solving skills. The reporting and analytics features are appreciated for their role in understanding customer behavior and enhancing marketing strategies. The app is seen as affordable and good value for its features.
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Sorry guys, but your service just sucks and has a totally excessive pricing! Absolutely useless! You have to get every campaign going again by hand. Even the broken shopping basket standard mails hang up. 120 € to be deducted from a shop with 2000€ turnover. Outrageous! The painstakingly processed trigger mails, because they are extremely impractical to handle, were just triggered 22 times. You are not allowed to take your collected data and forms with you. There is no customer mail service? What a pity! Money and time wasting.
Sorry to hear you feel this way.
Our app provides services to growing businesses; you can start on a Free plan and set up signup forms and send promotions to your audience. When you are ready, you can move to a paid plan and use advanced features, like automation, advanced segmentation, and more.
More about features and pricing here >> https://www.omnisend.com/pricing/
We invite you to reach back to support@omnisend.com to discuss the current feature set you are willing to use and find the best plan deal for you.
I used Omnisend for over a year, pricing is great, but there is no html or css integration, no way to customize the mobile version, logos and images look oversized and there is no way to fix it. Also when enabling the 2-step verification, the confirmation button is red and there is no way to change it. Customer support replies quickly but with no solutions and prescripted answers.
Thank you for your review, your feedback is very important to us.
Our technical team has already reviewed your case, indeed this area could be improved, therefore the development team has also been involved. Katherine is reaching out to you with the results the technical team was able to get as well as with a possible workaround to get the best solution at this point. Thank you for your patience, we will resolve this.
Why would you remove lists. Now I can no longer use justuno pops. Its like you just purposely sabotage your own tool. Switching to Klaviyo unless this is fixed.
Hi and thank you for such an honest review. We have found a temporary solution until Justuno updates their integration - you are now able to send your contacts to the pre-created 5 different lists. Hope this helps and please accept our apologies that you had to go through this experience.
UPDATE: CONTINUES TO GLITCH.
This has beautiful templates and is a more affordable option than alternatives, but unfortunately the glitches mean you end up paying for it. It frequently stalls out and although the team gets back with a response, it does mean that you are delayed sending out emails by hours or days which is precious time for a small business owner.
Former review:
I've been really disappointed. I switched because it seemed like a great option for my small business, but the bugs they've had this week meant that I couldn't announce my shop's grand opening, I couldn't send out my two year anniversary celebration email, and I'm waiting to send out emails to customers for our soft launch! The workaround they gave me hasn't worked either. When it worked, it was great, but it's crazy to have these issues several days in a row when we rely so heavily on email marketing.
Thank you for updating your review and sharing your continued experience with our app! We appreciate your feedback and understand the frustrations caused by the ongoing glitches. We apologize for any inconvenience you have faced and want to assure you that we are actively working to resolve these issues.
Ensuring a reliable email marketing solution for your small business is paramount to us, so our development team is actively investigating the glitches to identify the root cause and improve the app usage for you.
We value your satisfaction as a customer, and we are committed to addressing your specific concerns. Our support team is available to provide personalized assistance and help you overcome any issues you might have. Please feel free to reach out to our Customer Support team for prompt assistance. We're always happy to give you a hand!
so nice . we fell so happy . thanks
Less than 2% of the emails as getting to my customers. They are all going to spam. Called G-Suites and my account is not blacklisted and emails that are sent through my email directly are fine but sending through Omnisend, the emails are all going to spam. Waste of money if the customer is not even seeing the email marketing. Customer support is lacking.
Hello Lash Excursion,
Sorry to hear you are experiencing deliverability issues. We have checked your account thoroughly and it seems the delivery rate is low due to your contacts marking the campaign as spam or unexisting contacts. But no worries, we have a solution for you!
First, you will need to review your list and remove the inactive and unexisting contacts. Then send to the engaged audience who bought or clicked your campaigns recently. You can also target your automation by using the Customer Reactivation workflow and remind your customers to buy the product again after a specific period of time. Katherine will share more details via our in-app chat!
1- They charged for SMS and their SMS doesn't even work in the UAE. I requested a refund and they never replied back. and again I got charged for 2nd month.
2- the welcome discount generated for use of signup is a complete disaster! if you have sales on your store the new user will get additional discounts and you will end up losing so much money as there's no way to control the code they generate.
Omnisend will actively restrict what you do with your customer email data. Customization of segments and work flows is not possible at all.
Howdy! Thanks for taking the time to review our app!
It's quite unfortunate you found yourself in a pickle like this with Omnisend.
Please be assured we are not restricting you in any way with your customer email information. You are free to collect the contacts and use them in your marketing needs however you'd like. Please note that Omnisend is an email marketing platform, therefore, we're putting customer consent first and treat campaigns as marketing messages to both give you the freedom to communicate your updates to the customers and ensure your contacts' e-well-being.
Our support specialist has already reached out to you with some additional information on how you can customize the assets you have and use those in your marketing needs!
If you have any questions or need any assistance, do not hesitate to contact our Support Team, we are available 24/7 and can be reached via In-app chat or email at support@omnisend.com.
Have a great day!
The problem I have is I can't share or send by beautiful newsletters to my social media platform.
It was ok easy to use but when i signed up i was paying $10 a month come to find out i was being charged $30 and had no idea it just charges you more the more subscribers you get and i didnt realise didnt like that they just change the amount
EDIT: from 2 star to 1 . ok so i gave it another chance it offered me a year at $15 a month and every month it increased AGAIN but this time i found 2,000 subscribers on my list from a weird email @ru ? seriously 2,000 of them its like they added all these fake emails to my list to up my price tier to get me back near $30 a month i don't trust this app at all now. They say they didnt add anything to my account but there's 2,000 emails 123@live.ru to25to@live.ru and now my gmail is full of spam emails from these addresses i am so pissed. buyer beware! and i NEVER leave bad reviews but i am so upset about this