Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app user-friendly, offering a range of features such as email and SMS campaigns, automation, and customizable forms. It integrates well with Shopify, enabling direct management of email marketing from the store. Merchants value the A/B testing, automation, and segmentation capabilities. The customer support is praised for its responsiveness and problem-solving skills. The reporting and analytics features are appreciated for their role in understanding customer behavior and enhancing marketing strategies. The app is seen as affordable and good value for its features.

January 30, 2024

Beran was very kind and helpful and my problem was solved super fast! Thank you very much! This app is very very useful.

アンジェラックスオンライン
Japan
Over 1 year using the app
January 3, 2024

SO much better than other platforms I have used in the past. We switched to Omnisend Feb of 2023 and our email sales and open rates have gone up exponentially. Super user friendly, quick & helpful customer service. I do wish that you got more reporting features/metrics in the basic version without having to upgrade to pro but overall very satisfied!

OS1st
United States
11 months using the app
February 28, 2024

Baraths response was quick and made my issue go away swiftly so i can start seeing what this platform has to offer

The Spot Network
United Arab Emirates
25 days using the app
January 5, 2024

Omnisend has been a great, straightforward, and very effective tool from day one. Integrates seamlessly, features are powerful and easy to use, and, above all, their support team is impeccable. My last request was resolved in less than a minute by Maria, and it was a particularly technical question.

Highly recommend!

Syra Coffee
Spain
Over 2 years using the app
January 16, 2024

This app works very well. You can closely contact with your customers to form remarketing. It helps very much in the turnover of the website. At the same time, thank you very much for sanya's patience to explain, solve a lot of operational problems.

B&Q Lash
China
Over 1 year using the app
January 16, 2024

Kayque Was extremely helpful and guided me through what i needed to do, step by step!

Essentially You Oils
Canada
Over 4 years using the app
February 6, 2024

Beran helped me with setting up my records to verify with sending emails! Been stuck on doing the records for a week straight and the customer service came through. OMNISEND IS THE APP

SZNIUM
United States
2 months using the app
February 1, 2024

Great product, works well. Support is a breeze. We had an issue with verification of emails for sending using the new DMARK/DKIM setup, but Maria helped us solve it in a blink. Top support, great product.

Linda's Kitchen
United States
4 months using the app
March 5, 2024

So far, this app has been easy to use and works well. The only problem I had was getting the DKIM to verify with my email. Karine in customer service was very helpful!! In just a couple of minutes my issue was resolved. She was very friendly and knowledgeable!! Thanks Karine!

Gifternaut
United States
12 days using the app
March 26, 2024

Baarath was more than helpful when I was having problems sending an individual email. The service was prompt and efficient. I have no hesitation in using the support service again. Thanks for all your assistance it was very much appreciated.

SEA LOVE DESIGNS
Australia
20 days using the app