Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email and SMS campaigns, automation, customizable templates, and A/B testing features. Many have seen improved customer engagement and repeat business. The 24/7 chat support is often praised for its efficiency. However, some merchants criticize the pricing and report technical issues with automations, forms, and domain verification. Despite these issues, many recommend the app for its robust features and positive business impact.

December 20, 2018

Good. I appreciate the quick deployment but some updates to make to be perfect. Like the date in French format, the translation...

WattsMob
France
26 days using the app
May 9, 2018

The app is very easy to use, it generated professional documents.

Fitness Habit
Canada
23 days using the app
Edited April 22, 2016

I would love to try it, but it does not support mobile devices. If it becomes mobile friendly we will give it another try.

http://babynest.no

Vintagefleurs
Norway
21 days using the app
November 24, 2022

it's hard to use for beginners, But the support & help is really amazing, Maybe if they can work on their ux, it will be amazing.

Adaforher
Egypt
11 days using the app
Omnisend replied December 8, 2022

Thank you for your honest feedback!

February 9, 2022

i would like to send the emails with the names of the users, Also I have several emails from my business, could you please add the option to send the emails from different emails!... thanks!

Retro Chip
Spain
7 days using the app
Omnisend replied February 9, 2022

Hello there and thank you for your review!

We do have both features you've mentioned, our support representative has reached out with more details on this matter.

If you have any questions or need any assistance, do not hesitate to contact our Support Team, we are available 24/7 and can be reached via In-app chat or email at support@omnisend.com.

Have a great day!

May 5, 2023

Top platfrom at all! love work on it, perfectly organised, but just for small small business or very big business.
SAD! Thank you to Matija and Deniz for their help. both very helpful

18DELPERO
Italy
1 day using the app
Omnisend replied May 5, 2023

Thank you for taking the time to leave a review of our platform. We appreciate your feedback and are glad to hear that you find our platform to be well-organized and helpful!

We understand that there are areas where we can improve and we would appreciate any specific feedback you have to help us better serve you and our other users. Our team is committed to continuously improving our platform and offerings to meet the evolving needs of our customers.

Thank you for choosing our platform and we look forward to continuing to help you up your marketing game!

September 2, 2021

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unisonmen.de
China
About 1 hour using the app