CedCommerce OnBuy Integration

Onbuy Shopify connector is better than some of the other connectors we use. The interface is simple and easy to read, and whenever I've encountered an issue, Support Team always been great at providing a resolution with real time assistance

Geetika has been really helpful and quick with her responses. They are easy to reach as well. She also explains things clearly, that's why it was easy for me to use the app. Great communications and problem-solving abilities as well as efficiency and expertise has helped greatly with bringing our business to OnBuy.

I had an excellent experience working with Geetika Grover for my OnBuy integration. They took the time to listen to my specific needs and challenges and provided ongoing support until a solution was found. Their patience, expertise, and dedication were truly impressive. I highly recommend Ced and, in particular, Geetika Grover if you need assistance with this app. Outstanding service!

Seamless Integration: The setup process was relatively straightforward, and it connected my store to OnBuy without much hassle. The upload happened in a few hours with the help of their support team, and all my products went live in a couple of hours. Highly recommended. Thanks

We have installed CED Channels on Etsy, Amazon, Ebay and Onbuy and I must say they are all excellent. Always quick to reply and help, uploading products is straight forward once you know how to do it. The syncing of product pricing, orders and delivery tracking details works brilliantly and their support when ive had an issue is always very quick. We have a very large catalog which makes the app essential to our business.

Truly awful. Clunky and no-intuitive. Probably works well for a limited store with a few collections and product types. But the main reasons for a rare 1-star review from us are

- [ PRICING TRAP ]. We have a LOT of SKUs but only maybe 10% of them to list on OnBuy, but this doesn't matter to the CedCommerce app. We ended up with 100 or so SKUs live but at the limit of the price plan as it insisted on cataloguing ALL SKUs. A ridiculous policy, we were NOT paying more just for the app to record unnecessary and unused product data. Looking at other reviews we see we are not alone in falling foul of this practice.

- [ IGNORED AND KICKED BY SUPPORT ]. We opened a support chat on this case. The agent acknowledged what we wanted to do then went silent. After 15 minutes waiting with no response we sent a nudge "Is this something that is possible to do? Otherwise we are at our SKU limit with items not intended for the marketplace". Still no response A full 23 minutes later the agent responded "hello" then after 25 SECONDS closed the chat.

It was evident that we were being ignored as the SAME agent replied to an unrelated question support ticket during this time! Rude, evasive and we could not trust this company with our business.

As we can only leave one star, let's look for a positive to deserve that one star....

...the experience led us to re-look at OnBuy integration and we quickly found another which does allow us not to include non-marketplace products in our plan, is so quick and easy to use. It's not listed in the OnBuy integrations but it uses the OnBuy API

The app works great, one of the better marketplace integrations I have used. I had some difficulty understanding how the spreadsheet upload worked but customer service were very helpful. They respond extremely quickly and took their time to fix the issues I was facing on my behalf, as well as talking me through the process and what they had done in a meeting.

Great app. Support was really good and helped me set up very quickly. only issue I faced is 10000 product limit. you need to pay more to increase the limit. But overall experience was so good.

Excellent integration App, works seamlessly! I would like to compliment the customer service team, their assistance in the set-up of our OnBuy account has been priceless.

I had the pleasure of working with Geetika Grover for my OnBuy integration, and I couldn't be more satisfied. From the start, Geetika took the time to understand my specific business needs and challenges. She provided patient, knowledgeable, and solution-oriented support every step of the way.

Her communication was always clear and prompt, which made the entire process much smoother. Thanks to her expertise and dedication, the integration with OnBuy was successful and stress-free.

I highly recommend Geetika and the CedCommerce team to anyone looking for reliable support and a great experience with marketplace integrations.