Reviews (124)

Overall rating
4.5
Counts per rating level
  • 84% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this integration for its efficient syncing of products and orders between Shopify and OnBuy, easing inventory and listing management. They praise its reliable performance in handling large catalogs and smooth order imports. The customer support is particularly appreciated for being responsive and helpful, especially during setup. Despite initial setup challenges, the support team's proactive assistance ensures user-friendliness in ongoing operations.

October 22, 2024

Good communication with Geetika, she solved my problem quickly

PhilaLife
United Kingdom
Almost 2 years using the app
July 25, 2024

Truly awful. Clunky and no-intuitive. Probably works well for a limited store with a few collections and product types. But the main reasons for a rare 1-star review from us are

- [ PRICING TRAP ]. We have a LOT of SKUs but only maybe 10% of them to list on OnBuy, but this doesn't matter to the CedCommerce app. We ended up with 100 or so SKUs live but at the limit of the price plan as it insisted on cataloguing ALL SKUs. A ridiculous policy, we were NOT paying more just for the app to record unnecessary and unused product data. Looking at other reviews we see we are not alone in falling foul of this practice.

- [ IGNORED AND KICKED BY SUPPORT ]. We opened a support chat on this case. The agent acknowledged what we wanted to do then went silent. After 15 minutes waiting with no response we sent a nudge "Is this something that is possible to do? Otherwise we are at our SKU limit with items not intended for the marketplace". Still no response A full 23 minutes later the agent responded "hello" then after 25 SECONDS closed the chat.

It was evident that we were being ignored as the SAME agent replied to an unrelated question support ticket during this time! Rude, evasive and we could not trust this company with our business.

As we can only leave one star, let's look for a positive to deserve that one star....

...the experience led us to re-look at OnBuy integration and we quickly found another which does allow us not to include non-marketplace products in our plan, is so quick and easy to use. It's not listed in the OnBuy integrations but it uses the OnBuy API

Towsure
United Kingdom
5 months using the app
March 27, 2024

TERRIBLE APP DONT INSTALL, VERY HARD TO DELETE AND UNSUBSCRIBE AND WHEN YOU CONTACT THEM FOR HELP ON HOW TO DELETE AND UNSUBSCRIBE THEY DONT ANSWER

Keay Vital Parts
United Kingdom
4 months using the app
June 18, 2024

Very appreciate , I am so glad I could use their app . And their customer service are so professional and full of patience,thank you

Sleepon Official
China
1 minute using the app
February 5, 2021

Used the app to upload my products to OnBuy. I'm not very technical so was really pleased with their responsive and helpful customer service

Giddy Goat Toys
United Kingdom
Over 3 years using the app
June 10, 2021

Provided great support and help to me in uploading the products. very prompt. Would highly recommend them

Silver Street London
United Kingdom
Over 3 years using the app
March 12, 2021

The tool is fantastic and has saved us a huge amount of time. The customer service is beyond amazing and I have had no issues ever since I started. It was easy to get started and the ongoing support is priceless. i use app to list my product to onbuy .honestly easy to list product, inventory syncing, Orders were automatically copied over to our Shopify store and completed there automatically. Very smooth and easy process. I feel much more confident about using this app moving forward. Fantastic, patient and kind customer service. thank you team cedcommerce.

Flight Knight
United Kingdom
About 3 years using the app
October 26, 2020

Fantastic app and team they are always willing to help and will help you through the whole process. I have 2 other apps with this company and am very impressed with their service. Fantastic people and first class app.

Plants By Post
United Kingdom
About 3 years using the app
CedCommerce replied November 19, 2020

Dear Plant by Post

We at team CedCommerce are extremely thankful to you, Plants by Post, for leaving us such a heavenly review.
Client satisfaction has always been our primary goal and for that we are available 24x7 making substantial efforts to meet desires like yours. It gave us immense pleasure to hear that you are very impressed with our service. We will strive to continue on this path and all we desire from your end is to stay connected with us along these lines.

Much appreciated and Regards.
Team CedCommerce.

March 3, 2021

The app is just perfect, wanted to install this app to simplify feeds into multiple countries which it does and so much more! Great functions to help customise your feeds and sync our products prices and inventory perfectly, the support is super fast and helpful.
Once you get used to this app after set up, everything is a breeze, this app has saved me so much time, would definitely recommend. We are extremely happy with the product and amazing support. We recommend this app to every one selling on onbuy.
Thank you CED commerce for your awesome apps

SuperCoolCreations
United Kingdom
Almost 3 years using the app
November 3, 2021

Summaiya and the team have been invaluable in integrating my store with OnBuy. From asking 1 question on the live chat facility, a whatsapp group was created for me with round-the-clock assistance with any query I may have and their response time is pretty much immediate. I cannot thank the team enough for their help - seriously recommend this connector to avoid the hassle of creating product listings and tracking orders externally!

Wave Spas
United Kingdom
Over 2 years using the app