Reviews (2,500)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive email and SMS marketing tools, customizable pop-ups, and upsell features. They appreciate the user-friendly interface and note significant improvements in business scaling and revenue growth. Exceptional customer support is frequently highlighted, with staff responsiveness and expertise often praised in reviews. This app is valued for its effective integration and functionality in enhancing marketing strategies.

January 15, 2023

Such a fantastic app with excellent customer service. Rissa from the support team always goes above and beyond to help out with any issues. Highly recommended.

Sahara Diamonds
United Kingdom
About 1 year using the app
November 20, 2021

I just found this app! So far, it seems to be an all in one app-one stop shop for marketing to your customers. Plus, they allow free gifts if you want to run more than one email campaign. Rosy, was very helpful when assisting me in the chat. So far, I am really happy with ONE and will continue to be a customer and hopes it really helps to grow my business.

Janae's Closet Boutique Shop
United States
About 1 year using the app
October 28, 2022

Patricia was of great assistant with providing instruction on "how to add the SMS figure in my pop up email". Thank you so much for your help! We need more people like you!

kluxuryshop
United States
About 1 year using the app
October 4, 2022

The app seems to work well, although I haven't used it for a long period of time. What I will say is the customer service is among the best I have experienced in any industry. They respond super quick and work through customizations needed for your site. On that premise alone I would give them five stars. Very impressed.

Mak and Kyle
United States
About 1 year using the app
July 6, 2022

Probably the best-upselling app on Shopify. If you choose any other service you are making a mistake! I made sure to follow along with the trials and include my own designs to keep the brand on par. I was blown out of the water with the customization features that weren't paywalled. Respectfully all developers deserve their cut but knowing they offer this for free takes the cake. The customer service alone makes me want to pay and I promise once I am successful I will promote this app until my mouth hurts!

Oni Threads
United States
About 1 year using the app
February 17, 2022

J'ai utilisé cette application pour un pop up réduction, service client au top du top, j'ai eu de l'aide tout de suite pour résoudre mes problèmes et m'orienter pas à pas pour optimiser mon opération ! Génial merci encore Jessica !

Maison Lecomte Flament
France
About 1 year using the app
May 15, 2022

I came across ONE while browsing the app store and it seemed almost too good to be true. They're offering all the big features that everyone else is charging for, but ONE is providing it all for FREE? Signed up and setup my first wheel spin campaign and ONE's support reached out to me to check on my experience and offered assistance with getting setup. They were incredibly professional and friendly throughout the entire process. Skipping ahead I was diving deeper into settings and ran into an issue and reached out to support. Again, they were incredibly friendly and professional. Fixed my issue within minutes and took some ideas I had back to their team to discuss for future implementation. Excited to see what they continue to provide and build!

Undaunted Arms
United States
About 1 year using the app
September 1, 2022

The app is amazing and easily helps create pop ups. I have only used two of features yet and I am amazed at it being free. What is even better is the customer support who go out of the way to help. If the solution isn't possible, they also recommend best alternatives and keep one posted if an issue is pending resolution.

Chyavan Rishi Ayur Siddha
India
About 1 year using the app
May 17, 2021

One word---- Pauline! She was awesome!!!!!! She worked with me from onboarding to the point of me publishing ! She is a rockstar

God Loves Hustle Clothing
United States
About 1 year using the app
ONE replied May 19, 2021

Heyy Jarrod,

We are honored to have our ONE+ Spin Wheel be a part of your GLH store. Nothing our 24/7 Customer Support team can't help with, looking forward to working with you on setting up more of our SMS Marketing features.

Keep hustling ;)
Pauline

September 30, 2022

Incredible App, even better customer support. There is A LOT of useful features and virtually everything can be customized. This is just a popup app, but its for sure the most well throughout app I've used on this platform. Thanks for your help Noelia!

RAG
United States
About 1 year using the app