OptiMonk: Popup, CRO, A/B Test , 876 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective pop-ups and lead capturing features. It's praised for its ease of use, affordability, and seamless website integration. The app offers A/B testing, analytics, and customizable templates. Customer service, especially from Chris, Rudolf, and Emil, is described as fast and helpful. Many noted an increase in conversion rates and generation of qualified leads.
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Customer service was solid, patient and got the job done regarding my query. Happy with that. Unlike some apps though Optimonk will not appear on your webpage when looking it at from the Shopify editor, but it will be on the live sites, only small niggle really
Hello CalmCove Team,
Thank you for this nice review, we are glad that you like the OptiMonk experience :)
We are here to help if you need any assistance in the future.
Kind regards,
Réka and the OptiMonk Team
The best Tech support. They go out of their way to help me resolving your issue. Thank you Sara for your current support.
Hi there,
Thank you so much for the review.
We are happy to hear about your positive experience with OptiMonk. I wish you a lot of success with your business and feel free to reach out to us anytime if you need assistance.
Sara from OptiMonk
The Customer Support Team is really fast with their responses. They take care to leave you with a solution you understand and can work with.
Hi there,
I am happy to hear about your positive experience with our Support team.
It was a pleasure helping you and I wish you a lot of success with your business! And please feel free to reach out to us anytime if you need assistance or advice. We’ll be here to help you! :)
Sara from the OptiMonk Support team
We have been customers for a very long time. Great product. Two suggestions: 1) set up, like in all new platforms requires a bit of a learning curve. as soon as someone signs up, assign them an hour with support to get going. 2) our campaign went down mysteriously a couple of times. Would be nice to get a warning saying it is down, do you know?
It's pretty good - simple to set up and the fact you can A/B test different designs is great.
One drawback though; it's slow to load and that does impact on site loading speeds. OptiMonk are aware of this and are working on fixing it but it is a caveat.
Good pop up app. Great design templates for pop ups. Good support but with time difference can take time for responses. A bit pricey.
TL;DR - Very happy with the app as well as the customer service. Only gripe would be how limiting the templates can be, and even then the Optimonk team is more than willing to help.
The Optimonk Team have been very responsive and very helpful! Both Geosh and Nicole have been quick to respond and very easy to reach. The system is easy to use, but the templates available are a bit limiting.
If you enjoyed the look of one template, but wanted a feature that wasn't available on it originally (say a countdown timer), you're unfortunately stuck. It is possible to build a template, though it would take some knowledge with HTML, CSS and Javascript coding expertise in order to build them.
The team at Optimonk were great and helped with building similar campaigns like above, but custom work like this is a slow process that takes time to develop.
Awesome app! Helps me grow my email list. Could have a bit better design functionality, but awesome app!
Overall, a great software package with an immense amount of control over how or why your popups are displaying. Allows a massive variety of campaigns to be run simultaneously.
I'd like to see more popups with Recart's Facebook Messenger integration, though I'm told there will be more soon.
The app works really well. It has helped me convert customers that go to leave my site. The only thing I wish is if the plan/pricing wasn't based on page views and instead based on the number of times the popup ad was actually shown.