Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective pop-ups and lead capturing features. It's praised for its ease of use, affordability, and seamless website integration. The app offers A/B testing, analytics, and customizable templates. Customer service, especially from Chris, Rudolf, and Emil, is described as fast and helpful. Many noted an increase in conversion rates and generation of qualified leads.

December 3, 2021

This app is straight forward and it gives you many tips to help get more customers to your site . It gives you great tips yo help you get more customers to your site as well

Neola's Butters
United Kingdom
About 1 year using the app
OptiMonk replied December 6, 2021

Hi,

We're so glad that you find our app user-friendly, we're working on improving the platform every day. <3

Please feel free to share with us any ideas that could make OptiMonk even better by sending us an email at support@optimonk.com

We wish you a lot of success with our app!

Have a great day,

Anna from OptiMonk

February 10, 2022

So happy with OptiMonk. Compared to other pop-up apps, it's easy to use, seamlessly integrates with Shopify's customer base or another like Active Campaign. I had an issue with one of the functions and the team was quick to respond and resolve the issue. I definitely recommend it for anyone looking to boost sales and email marketing lists on Shopify.

The Tare Shop
Canada
About 1 year using the app
OptiMonk replied February 15, 2022

Hey Julia,

Anna from OptiMonk Support is here :)

I just wanted to personally thank you for submitting your detailed review. I'm very happy to hear that you like our app that much and I hope you'll have a lot of success with OptiMonk in the long run as well.

I wish you an amazing week ahead and all the best for your business as well :)

Anna from OptiMonk

October 6, 2021

I was having issues seeing the pop up and reached out for help and received a response the same day and the matter was resolved. I was missing a value in the cart section. Love this app so far!

DNStyleCollection
United States
12 months using the app
OptiMonk replied October 6, 2021

Hi there,

Thank you so much for taking the time to write your kind review!

We are happy to hear that we could help you to sort out the issue and we wish you a lot of success with your store!

Please feel free to reach out to us anytime in case you need further help with anything, and we would be more than happy to help. :)

Kind regards,
Brittany from the OptiMonk Support Team

May 18, 2022

First time downloaded it. Before this app, I try out many other apps. I am happy with this and finally I can find something I like. Thanks.

thefruitions
United Kingdom
12 months using the app
OptiMonk replied May 19, 2022

Hey There! I'm so glad that you like the app and congrats on your first campaign! Please feel free to reach out to our team if we can be of any assistance. Have a great one. Anna from OptiMonk

October 16, 2021

Amazing app and the customer service and response time is A+. I still have much to learn but very excited about what is being offered.

Blushing Organically
Canada
12 months using the app
OptiMonk replied October 18, 2021

Hi Joshua,

Thank you very much for this nice review, I really appreciate it! :)

I would be more than happy to help you anytime you need it, just let me know.

Best regards,
Réka from the OptiMonk team

February 21, 2022

This is a great app! I can't believe the customization available and the customer service was happy to answer all my questions. Highly recommend!

Sundree Accessories
United States
12 months using the app
OptiMonk replied February 22, 2022

Hi Ashley,

I'm so glad that you were satisfied with the support you received from me.

If you have any questions in the future, please don't hesitate to get back to me via email or you can also reach out to us via chat.

I wish you a lot of success with our app and also with your business! :)

Have a lovely week ahead,

Anna from OptiMonk

January 10, 2022

I use Optimonk and the app features are awesome and definitely increase conversion. Additionally, the support they provide (thank you Anna) is outstanding.

IZIMINI
Australia
12 months using the app
OptiMonk replied January 11, 2022

Hi,

I really appreciate you taking your time to provide us with your opinion, it means a lot to the OptiMonk support team! :)

As always, if you have any questions or need assistance with anything please contact us and we will be more than happy to help you.

I wish you all the best for 2022,

Kind Regards
Chris from OptiMonk

March 11, 2022

The App seems really good - we're still testing it. But I want to leave this 5-star review for Christopher from the Support Team. He went well above and beyond to make sure my experience was the best. He even jumped on a quick call with me to share his screen and go over the App so that I could learn how to use it. As I mentioned, I'm not sure if we'll use or not this App, but I can guarantee that their Team is very concerned about their customers' experiences - and that's always great. Keep up the good work guys!

UNIT 1
United States
12 months using the app
OptiMonk replied March 11, 2022

Hi Matias,

Once again, I'd like to say a huge thank you for your kind review, it meant a lot to me and I am sure to the OptiMonk team as well.

It was an absolute pleasure helping you today, do get back to us if you have any other questions or need assistance with your OptiMonk campaigns and I wish you all the best :)

Have an amazing weekend ahead,

Kind Regards
Chris

August 1, 2022

Absolutely love this app. It allowed us to learn why our customers were leaving the site and then after that create a revised survey that solved that problem and get way more customers to purchase. Can't recommend enough! amazing app!

GoMove
United States
12 months using the app
OptiMonk replied August 1, 2022

Hi There! We are so happy that you are satisfied with our app. These are the moments when we really feel like our hard work pays off. :) It was a pleasure helping you today. We are always here to assist you. Zsofi

February 16, 2022

Great features and is worth it to use! They also provide very accommodating assistance. Would definitely recommend them. Thank you!

Elloux
Philippines
12 months using the app
OptiMonk replied February 16, 2022

Hi there,

Thank you so much for taking the time to write your kind review!

We are happy to hear that we could help you to sort out the issue and we wish you a lot of success with your store!

Please feel free to reach out to us anytime in case you need further help with anything, and we would be more than happy to help. :)

Kind regards,
Tom from the OptiMonk Support Team