The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
We have been customers for a very long time. Great product. Two suggestions: 1) set up, like in all new platforms requires a bit of a learning curve. as soon as someone signs up, assign them an hour with support to get going. 2) our campaign went down mysteriously a couple of times. Would be nice to get a warning saying it is down, do you know?
App works great! It helped to obtain lots of potentially lost customer.. Will definitely keep it, and try all its features.
Overall, a great software package with an immense amount of control over how or why your popups are displaying. Allows a massive variety of campaigns to be run simultaneously.
I'd like to see more popups with Recart's Facebook Messenger integration, though I'm told there will be more soon.
TL;DR - Very happy with the app as well as the customer service. Only gripe would be how limiting the templates can be, and even then the Optimonk team is more than willing to help.
The Optimonk Team have been very responsive and very helpful! Both Geosh and Nicole have been quick to respond and very easy to reach. The system is easy to use, but the templates available are a bit limiting.
The team at Optimonk were great and helped with building similar campaigns like above, but custom work like this is a slow process that takes time to develop.
Optimonk is really helpful to improve the revenue of our store! Great way of showing the offers to the end customer using this app. We really love it ,
Awesome app! Helps me grow my email list. Could have a bit better design functionality, but awesome app!
It's pretty good - simple to set up and the fact you can A/B test different designs is great.
One drawback though; it's slow to load and that does impact on site loading speeds. OptiMonk are aware of this and are working on fixing it but it is a caveat.