Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective pop-ups and lead capturing features. It's praised for its ease of use, affordability, and seamless website integration. The app offers A/B testing, analytics, and customizable templates. Customer service, especially from Chris, Rudolf, and Emil, is described as fast and helpful. Many noted an increase in conversion rates and generation of qualified leads.

June 14, 2023

Instant help with installing the campaign on our website. We were able to resolve it quickly and painlessly.

Flaman Fitness
Canada
About 1 month using the app
OptiMonk replied June 20, 2023

Hey there,

Thank you so much for taking the time to leave us such a positive review! We greatly appreciate your feedback and are thrilled to hear that we were able to provide you with instant help in installing the campaign on your website.

We're delighted that we were able to meet your expectations and make the experience seamless for you.

If you need further help, please give us a shout and we will be there for you.

Kind regards,
Emil from OptiMonk

September 4, 2023

Encountered some issues but this was quickly resolved by their customer support. Emil helped troubleshoot end to end till the app was successfully launched. Super impressed.

MANTOU.
Singapore
6 days using the app
OptiMonk replied September 7, 2023

Hey there,

Thank you for sharing your experience with us! We're pleased to hear that we were able to assist you promptly and effectively in resolving the issues you encountered.

If you have any more questions or require further assistance in the future, please don't hesitate to reach out. We're here to help.

Thanks for choosing OptiMonk, and we look forward to serving you again!

Best regards,
Emil from OptiMonk

July 31, 2023

I love this app. So much is available on the free version, and the customer service is fantastic. Highly recommend

Branches Of Me
Australia
2 months using the app
OptiMonk replied October 13, 2023

Hi there,

It's Chris here from the OptiMonk Support team, I just wanted to thank you for your kind review and I as well as the OptiMonk team are delighted that you are enjoying the app!

As always, if you need any assistance with your campaign or just have a general question about the app, just reach out to us via our live chat and we will be more than happy to assist you :)

Kind Regards
Chris

October 13, 2023

Tremendous support by Chris and the best popup app I could have found!

baumeowbg
Bulgaria
3 days using the app
OptiMonk replied October 18, 2023

Hey there,

It's Chris here, just wanted to thank you for your kind review and it was a pleasure assisting you with your campaign :)

We are here at your disposal whenever you need further assistance in the future or just have a general question about the OptiMonk app!

I wish you all the best with your OptiMonk campaigns and business adventures.

Best Regards,
Chris
OptiMonk Support

August 9, 2023

it works great plus its customer service is up to the mark. I definitely enjoy my experience on this shopify app.

Redermaesthetics
Pakistan
5 days using the app
OptiMonk replied August 16, 2023

Hey there,

We are delighted to hear that you're having a fantastic experience with the OptiMonk app! Enjoying a seamless and positive experience is definitely a great indicator and motivator for our team.

Thank you once again for your positive feedback. Please let us know if you require any further assistance.

Kind regards,
Emil from OptiMonk

August 4, 2023

Amazing app to have on your Shopify store. Haven't seen an easier setup anywhere and the live chat is extremely useful. Instant answers and help with any questions I had.

Monkey AUSTRALIA
Australia
3 days using the app
OptiMonk replied October 13, 2023

Hi there,

Thank you so much for your kind review, I am delighted that you have had a positive experience using the app as well as the support you received from the Support team :)

If you need assistance with your campaign or just have a general question, reach out to us and we will be more than happy to help!

I wish you all the best with your OptiMonk campaigns and have a lovely weekend ahead

Kind Regards
Chris

August 31, 2023

moved from privvy to optimonk & very happy! templates are much more stylish, easy to edit and easy to customize from mobile to desktop! Had an issue with API integration with klaviyo and customer service was amazing. 5 stars!

FÜZI
United States
About 14 hours using the app
OptiMonk replied September 7, 2023

Hey there,

We're absolutely over the moon to hear about your positive experience with OptiMonk.

We're delighted to hear that you find our templates super stylish, user-friendly and highly customizable.

Third-party email and SMS integrations are certainly an essential part of many businesses, and it's great to know that we've managed to help you accomplish that goal as well.

If you ever want to chat about anything – from campaign design to personalization ideas – we're here, always ready for a friendly chat.

Thank you for choosing Optimonk and being the awesome person that you are!

Kind regards,
OptiMonk Team

July 20, 2023

Really helpful support and graphics. The options to create campaigns are amazing and so is the support team . thanks a lot

VINERA
India
6 days using the app
OptiMonk replied July 26, 2023

Hi There,

It's great to have you with us! I am happy to hear about your positive experience with us!

Thank you for your kind compliments in the name of the entire team. We're working hard to make all of our users satisfied with the product and our services as well.

Wishing you all the best,

Sara from OptiMonk

November 28, 2023

Very helpful!

Karrier | The Aesthetic Department
Canada
About 2 hours using the app
OptiMonk replied December 1, 2023

Hey There!

Thank you so much for your kind review, we are very happy to hear you find our tool helpful!

Let us know if you need any assistance, we'll be happy to help :)

Kind Regards,
OptiMonk Support Team

May 31, 2023

I'm new to e-commerce and this is a great App with excellent and instant support. Ati was very helpful too on Live Chat. I strongly recommend it.

Lilla Lane SA
South Africa
6 days using the app
OptiMonk replied June 7, 2023

Hi,

Thank you very much for your positive review! I am glad that I could help 🙂

If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help!

Kind Regards,
Ati from OptiMonk