The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Club di Patanegra.it
AWFUL experience. I tested the app and after the trial, I decided to wait to study the results. But the FB campaing were stopped and fb catalogue canceled overnight and my store had no adv for almost two days, in an high seasonality period. Made me lost a ton of money. Crazy.
I'm sorry about your experience.
I looked into the issue and found that we had sent 3 emails to you following the end of your trial regarding your catalogs. When we did not get a response to any of these, the catalogs made via Socioh were deleted on the 7th day after the free trial ended and the associated campaigns were paused. This was done to ensure that you did not suffer any loss or waste budget.
Please allow me to explain how this works.
Your Free Trial ended on 9th December. From 9th to 16th, 3 separate emails were sent to you with the information that, one week after the end of your trial:
a) your Socioh catalogs would be downgraded to the Free Buddy Plan, and
b) the ads using these catalogs would be paused
On the 16th, since we did not hear from you, we paused the ads. (I wonder if, perhaps, the emails went to your spam folder?)
Why we paused the ads:
1. The Buddy Plan allows for a limited number of products (far less than what you had in the trial). Continuing to run your ads with a limited set of products could cause financial loss and would be irresponsible on our part.
2. In the past, users have created ads through Socioh during trial and then forgotten to change them later, leading to a wasted budget. Based on this, we updated our policy to pause any ads where the catalog is affected at the end of the trial.
Our aim here is to ensure that our users don't accidentally run unprofitable campaigns. I'm sorry that this experience didn't work out for you, and we would be happy to further improve this experience if you have any thoughts on it.
We have been working with Socioh for just over 6 months. Our experience has been excellent! We began using the full agency subscription transitioning to the DIY subscription later on. This transition was seamless thanks to the help from Tarun and Bidisha. Socioh makes posting Facebook Ads unbelievably easy, including custom audiences, easy to understand analytics and creative templates to use!! In addition to the easy setup of ads, the team at Socioh is so helpful! They are always monitoring our account and letting us know if we need to improve anything, meeting with me monthly to talk about said improvements/changes. I can not say enough good things about Socioh!
Too hard to install. No support (takes a day, they say?!) Skip it. Gave me a big headache!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I'm so sorry that you had a problem installing the app.
I just checked our database and found that you were having a conversation with Bhuvi. It seems that you had difficulty setting up Socioh due to billing issues with Facebook. Unfortunately, we have no control over that. As Bhuvi mentioned, you need an active Facebook Business Manager account to advertise on Facebook or Instagram.
Was there another message that we missed?
Regarding the 1 day response time, we now have offices in the United States, Canada, and India so we are able to respond to all messages within a couple of hours at the most.
Have a good day,
App is very powerful and pretty easy to use if you know at least a bit of how Facebook ads work.
Support is very helpful and Bhuvi helped me out in setting campaigns and catalogs.
Works best if you already have a good amount of monthly traffic on your website.
Silver Street Jewellers
This app has been a Godsend for helping us navigate social media marketing. It is incredibly user friendly and easy to navigate, and the team at Socioh have helped us immensely. They really know what they are talking about and have easily guided us to success!
I've been using Socioh for a couple of months now, and honestly, I'm saving money just by unsubscribing to other tools I was using for creating catalogs, scheduling my posts, creating retargeting ads, and managing audiences - it does everything.
Designing catalogs is a breeze. My products already looked good in their designs out of the box, but Bhuvi still got a few catalogs custom designed for my store. Using these catalogs with their recommended campaigns, my campaigns have been consistently performing 25-30% better than earlier.
Highly recommended app, go for it.
Pro tip - get on a call with someone from the team to help set you up, they're very responsive and they can ensure you get maximum value out of it.
RUE DES TABLEAUX
Surement une bonne application mais bonjour le prix !!! vraiment trop cher pour du retargeting...je passe mon tour...
I’m so glad you liked our app. And I do understand that it can be a bit expensive, especially for smaller businesses.
At Socioh, we pride ourselves on offering premium support and guidance. And this is what really helps our customers succeed with Facebook and Instagram ads.
Unfortunately, it would just not be possible for us to maintain these standards if we dropped our prices.
I wonder if you have had the chance to try out all our features during the FREE TRIAL? If not, please reinstall your store and send me a message and I will be delighted to set up a new FREE trial for you.
You'll be able to judge for yourself whether Socioh provides value for the price :)
Have a great day,
Sahiba (Co-founder, Socioh)
P.S. - Love your store!
Surely a good application but hello the price !!! really too expensive for retargeting ... I pass my turn ...
Je suis tellement content que vous ayez aimé notre application. Et je comprends que cela peut être un peu cher, surtout pour les petites entreprises.
Chez Socioh, nous sommes fiers d'offrir un soutien et des conseils de qualité. Et c'est ce qui aide vraiment nos clients à réussir avec leurs publicités Facebook et Instagram.
Malheureusement, il ne nous serait tout simplement pas possible de maintenir ces normes si nous baissions nos prix.
Je me demande si vous avez eu la chance d'essayer toutes nos fonctionnalités lors de la période d'essai gratuite? Sinon, veuillez réinstaller votre boutique et envoyez-moi un message et je serai ravi de mettre en place un nouvel essai GRATUIT pour vous. Vous pouvez alors juger par vous-même si Socioh offre une valeur pour le prix :)
Passez une bonne journée, Sahiba (Co-fondateur, Socioh)
P.S. - Aimez votre magasin!
My Home Climate
We had an inconsistent performance with our Facebook & Instagram ads and we were struggling to scale our ads beyond a point before using Socioh. We heard about the app in one of the facebook communities and wanted to give it a try. We are using the app from past couple of months and we are extremely happy with our ads performance. It is a lot more consistent and predictable, we are able to scale our ads using Socioh’s audiences and branded catalogs have been real help in optimizing our retargeting funnel. Our spend has gone up almost 3x in last couple of months and we have seen an increase of around 38% in our Click through rates with a consistent ROAS.
Thankyou team :-)
Great app. Creating catalogs using socioh saves so much time and have higher CTR. Used to stay up till midnight to update catalogs when my sales started/ended, they have a feature to schedule that - that's why i installed in the first place.
Performance of their suggested ads is better than my previous ads, and their value based lookalikes on my past order data are performing better than all my previous lookalikes.
Best part is that the team is very helpful. There was an option to book a call, so I did - talked to Karan, the founder and he explained everything. Bhuvi helped me set everything up and has helped me with campaigns multiple times.
BigBrand Satay | 大牌沙爹
Bhuvi helped me alot with the configuration and settings, she is a very nice and good account manager.