The support is slow. The app lacks the ability to search for products / collections which are configured with the app. It's too cumbersome to go through the list. Also, the cart items are not always (or very slowly) updated and do not always show with the delivery date data.
Sorry to hear you haven't received my response to your email this morning - I personally responded to your email sent 11:28, at 11:52 (within 30 minutes). I've just checked and it looks like the email bounced back unfortunately - it looks like there may have been a typo on the email address given.
Please send an in-app support request via the app's admin and I'll respond to that email along with my earlier response.
The Sign Shed
Great app. Does exactly what we need it to. Fantastic customer service from their UK support team. Thoroughly recommended by The Sign Shed.
Shakti Mat USA
Awesome app, awesome support. Have used this app on all 5 of our Shopify stores for over 2 years and has never faltered! Highly recommended.
Awesome app for displaying to customers more accurate lead times. Customer support is fantastic too. Mat helped me a number of times with various issues to display the app nicely and integrate with the theme design seamlessly. Can't recommend Order deadline enough
Incredible app for helping set the correct expectations for customers with delivery times, while also adding urgency. Their customer support is also incredibly helpful, going above and beyond to help with issues even when it wasn't directly caused by the app, and ended up being more to do with what our theme developer did.
Thank you so much for your positive feedback, and you're very welcome for the help you received. I'm glad your theme issue was resolved. Take care.
MC-CASES® Onlineshop - Excellent Customized Cases
I would like to say.. This Order Deadline Plugin solved all our problems. by far the best plugin we have. Beside this the most greatest customer support. Fast and absolutly great and on point! Mat THANKS"
Thanks for taking the time to review Order Deadline app, and thank you for the kind words regarding the app and our service to you - Please do get in touch if you need any further assistance.
We have specific needs in using this app, we have received useful and prompt help. Thanks for the support.
Thank you for you review, please do let us know if you require any further assistance or clarification on anything already discussed.
Order Deadline App Team
This app is great, and support is amazing. I had a query and Matt from support emailed me back quickly. Not only did he provide the solution but also explained how it works so I have been able to customise other areas as well.
This app is a must if you want to get more trust from your customer and beat the competition. If you have an inventory on your warehouse ready to be shipped anytime, then you need this. A part from the amazing functionality and stability of the app, 5 stars go also to the support, in particular Mat which he was super fast on answer to our questions.
UPDATE: Issue resolved swiftly by the developers. Thanks! Rating updated. ORIGINAL: Cannot access any settings. Page freezes as soon as you click anything, so can't even contact them. I've been trying all day, still no luck. Not great when you urgently need to make changes!
UPDATE (April 1 at 18:53):
This issue has been resolved. Please try accessing the app's admin, and you should be able to navigate the admin area as normal now. Thank you.
UPDATE (April 1 at 18:06):
This issue appears to have been introduced by Shopify. We have received an automated email notification from Shopify stating that we should upgrade a feature of our app by January 1 2022, named Shopify App Bridge.
This very recent email seems to coincide perfectly with the timing of your issue, and Shopify App Bridge is how we handle navigation within our app.
We are working toward resolving this issue with Shopify, so please bare with us while we await information from Shopify. We will do all that we can to resolve this issue as quickly as possible.
Order Deadline app support team.