Overall rating
4.9
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its customizable features that simplify local delivery and shipping. It's easy to integrate and particularly useful for businesses requiring delivery date selection. The support team is known for their efficient problem-solving, with team members Manoj, Hemadri, and Mayank often praised for their exceptional service. The app is reliable, frequently updated, and affordable.

February 3, 2022

Excellent service après vente, Ça nous a rendu un fier service. On peut maintenant mieux diversifier nos produits

La Blandinerie
Canada
Over 3 years using the app
Identixweb Limited replied February 3, 2022

Thank you so much for your review! The Support team is always there to help you with your queries...🤗🤗🤗

Edited July 19, 2023

i have fond the app is exactly what i was looking for, and the support team is super helpful. someone is alway there to answer questions when problems arise.

Sushi Bi
New Zealand
Over 3 years using the app
Identixweb Limited replied May 7, 2020

Thanks for your valuable feedback.

September 28, 2020

Really good service and many helpful features are there. And the team identixweb is introducing new features account to the SME and enterprise business requirements. i would like to mention a person name who is always ready to support and guide you for the business solution related to delivery methods Manoj Thank you for your support.

Oooooya Premium Store
Singapore
Over 3 years using the app
Identixweb Limited replied September 30, 2020

Thanks for the awesome review, Lingraj! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Edited January 21, 2022

Support chat was absolutely fast and efficient in solving my issue. I like that is a real person in real time. thank you!

Eat FRESH HK
Hong Kong SAR
Over 3 years using the app
Identixweb Limited replied April 5, 2021

Thank you for your valuable feedback. We really appreciate you taking the time out to share your experience with us.

Edited June 13, 2022

A powerful app with probably all the functionality you are going to need to streamline your online store. Looks great and customer support is excellent, fast and friendly.

Forage Farm Shop & Kitchen
United Kingdom
Over 3 years using the app
Identixweb Limited replied November 6, 2020

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Edited March 18, 2024

This app ticks so many boxes for us and is very easy to use and edit. Over the years I have had a few issues, emailed, and Manoj Prajapati was quick to reply and helped resolve the issues straight away every time. Excellent customer service. Thank you!

MamguWelshcakes
United Kingdom
Over 3 years using the app
Identixweb Limited replied November 3, 2022

Thank you so much for your feedback, Luke! 😍

November 26, 2020

Great app, great support! Just a quick suggestion: would be great also, if there would be a note section, and that would go the confirmation also!

TheBoxDonutCanada
Canada
Over 3 years using the app
Identixweb Limited replied November 26, 2020

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Edited February 3, 2021

The App works really well. After downloading, it took only 5 minutes to set it up (and I'm not that technical) and there are lots of customisation options to make it blend with the site. I did contact the online support team for some additional colour changes and formatting. They also adapted the size and position of the calendar so that it fitted perfectly in our cart page. Works perfectly, very pleased that I selected this App..

Frozen Gourmet
United Arab Emirates
Over 3 years using the app
Identixweb Limited replied April 5, 2021

We really appreciate the time you took to write such a detailed review! Thank you very much!

Edited March 13, 2024

Really useful and functional app, staff are incredibly proactive and fix your problems and if they cannot they still try to fix and develop new feature to help you. Can be synced to Google Calendar which is also very helpful. Many of the work require staff access from the support team to help you fix the issues if there is any. Overall so far great support and app.

Machi Market
Finland
About 3 years using the app
Identixweb Limited replied April 2, 2021

We really appreciate the time you took to write such a detailed review! Thank you very much!

November 19, 2020

I've used this app for almost a year now. I ship greeting cards and gifts. For a few years I just took in the orders and shipped them as they came in. I knew it wasn't perfect. But I did install this app and it definitely helps customers buy now, select a future date, instead of waiting for a future date to place the order (and probably not come back). The app is stable and the one time I needed help with the app they were online and quick.

Forever Gifts
United States
About 3 years using the app
Identixweb Limited replied November 26, 2020

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.