Overall rating
4.9
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining local delivery and shipping processes. It's praised for its flexibility, customization, and easy setup. The app is particularly beneficial for businesses with specific delivery needs, like scheduling and advance booking. Merchants appreciate the quick response times and efficient problem-solving of the support team. The app's compatibility with other apps and customization for different shipping zones and rates is also noted. It simplifies the delivery and pickup process for both merchants and customers.

September 17, 2021

Such a great help with Chandni! Stayed with me through the whole duration of installing and integration of the app. :) Thank you so much! This is a relief to organise our deliveries.

Pabili Po Sari-Sari Store
Australia
23 days using the app
Identixweb Limited replied September 20, 2021

Thank you so much for your feedback!🙏🏻🙏🏻🙏🏻 We are always here to help you with your queries... 😊

July 5, 2018

I was looking for a "delivery date plugin" so badly ... I tried a lot of plugin without any satisfaction... until I found this ! This app has changed the future of my website simple, easy to use, and still working perfectly ! I love it.

Magicartwork
United States
22 days using the app
Identixweb Limited replied April 5, 2021

Thank you for your valuable feedback. We really appreciate you taking the time out to share your experience with us.

November 3, 2017

Simple as it gets and does everything you need it to. The developer is also extremely helpful and resolves any issues you have quickly. Overall great app.

Laubergistemtl
Canada
22 days using the app
Identixweb Limited replied April 5, 2021

Thank you for your valuable feedback. We really appreciate you taking the time out to share your experience with us.

May 27, 2022

アプリ自体は良いと思いますが、アプリの変更で一部のフォーマットが変わった際に知らせを受けることがなかったので、そのフォーマットで仕様を決めていた社内のシステム連携が機能しなくなりました。
また、先方で何かをしてしまったのか、一部の大事なコンフィグレーションが上書きされてオペレーションに大きな問題を起こしたことも残念です。
そのことについて問い合わせても、なぜそれが起きてしまったかという追及はできず、対応があまりよくなかったことがさらに残念でした。
CSは担当者によってムラがあると思います。Manojは明確に回答をくれることが多いと感じます。

ラトリエ デ パルファム 公式オンラインストア
Japan
Almost 2 years using the app
Identixweb Limited replied May 19, 2023

Hello There.
Thank you for taking the time to review our app and for providing us with valuable feedback. We appreciate your honest evaluation, and we apologize for any inconvenience or issues you experienced during your usage.
We apologize if our response to your inquiry was not satisfactory. Our aim is to provide timely and helpful support to our users, and we regret that we fell short in this instance. We appreciate your feedback about Manoj's clear answers, and we will ensure that all members of our support team are equipped to provide effective and concise responses to user inquiries.
If you have any further concerns or require any assistance, please don't hesitate to reach out to us. We are dedicated to addressing your needs and ensuring a better experience moving forward.

August 9, 2019

very good

They are kind and quick to answer.

I recommend it.

very good

They are kind and quick to answer.

I recommend it.

SEEART_JAPAN
France
21 days using the app
Identixweb Limited replied April 5, 2021

Thank you for your valuable feedback. We really appreciate you taking the time out to share your experience with us.

February 20, 2018

Excellent app! Simple interface. Works great! The support team is wonderful too and very responsive. We made some minor customizations to our cart page and the app team helped us get the cart page working better.

Pantry By Caterspot
Singapore
21 days using the app
Identixweb Limited replied April 5, 2021

Thank you for your valuable feedback. We really appreciate you taking the time out to share your experience with us.

Edited July 14, 2022

Somehow, in the last couple of months the App works when it wants to, we always miss orders tags, it gave us a whole lot more to work instead of simplifying our workflow. And the devs general response is that on their side works, but what about on our side?

ChefsEvolution
Romania
Over 1 year using the app
Identixweb Limited replied July 14, 2021

Thank you very much for taking time to write the review..🤩🤩 Support team is always available to help you with your queries!!🥰🥰🥰

December 13, 2021

Customer Service has been extremely helpful with the one issue I had with the app! Chandni was friendly and prompt with resolving my problem!

The Hosts Pantry
United Kingdom
21 days using the app
Identixweb Limited replied December 13, 2021

Thank you so much for your review! The support team is always available to help you with your queries...

April 16, 2020

Firstly, the delivery time and date settings are excellent and really easy to set up. As a first time shopify user and website builder I was a bit worried and intimidated but with this app it made setting up my delivery business online a breeze.

Secondly, the customer service is second to none. I needed some help to send my logistics team information about the order, and the app guru was online and ready to go above and beyond. Really happy with the app and would highly recommend. I downloaded 4 or 5 apps before finding this one. This is head and shoulders above the other delivery time and date setting style apps.

Stay Home Fresh
Australia
20 days using the app
Identixweb Limited replied April 5, 2021

We really appreciate the time you took to write such a detailed review! Thank you very much!

October 11, 2021

This application broke down leaving my store in chaos. When I contacted the team i was told twice it had been fixed and I am still unable to reinstall the app and have had zero assistance. Such a shame as I have used this app for many years and am now very disappointed.

The Lazy Grazer
Australia
Over 1 year using the app
Identixweb Limited replied October 12, 2021

Hi there, I am very sorry 🙏🏻🙏🏻 for the inconvenience you had with the app. 😞 😔 😟
I have checked your conversation with us about the issue and found the issue was with our server and it has been resolved on the same day.
I request you to check again for the issues and confirm if you're still facing any issues. 😋