Overall rating
4.1
Counts per rating level
  • 75% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its efficiency in reducing customer support interactions by up to 40%. They appreciate its user-friendly interface, quick setup, and reliable order status feature. The responsive support from the developers is also praised. Many find it worth its cost and suitable for businesses of all sizes, with some integrating it into their order confirmation emails for added convenience.

December 25, 2017

Our customers at United Bracelets love the fact that they can look up their order with their email address. Saves us a bunch of time and makes everyone a little bit more happier :)

United Bracelets
Australia
Over 1 year using the app
Edited October 8, 2019

Thanks for the this app I takes a Very good Experience, my customers they are ok with help from location pack. nice, good!

Sideluxe
United States
Over 1 year using the app
January 23, 2014

Highly recommended app. used widely by most of our customers. and we get less emails

Zasttra.com
South Africa
Over 1 year using the app
August 25, 2014

The perfect way to provide customers with the information they want, and reduce call and email volume to your CS team.

Also great support from the Lookup App team!

purtech.co
United States
Over 1 year using the app
April 27, 2017

very pleased with this so far and the customer service has been excellent and helpful!

Curly Qs Counter
United States
About 1 year using the app
June 30, 2017

After I installed this APP, I had display issues on both Chrome and Edge. Josh helped me fix it in very short time. He is really knowledgeable and professional.

I could not believe a free app coming with such good support.

Thanks Josh for the amazing APP and great support.

Daily Baby Store
United States
About 1 year using the app
July 11, 2014

5 star app. Our customers love it, and it helps reduce support calls. Customers want instant information and this app provides it.

Merch Babies
United States
About 1 year using the app
Edited October 26, 2017

Above and beyond support! Thank you for the game-changing app. The most used link on my busy store. Quick and convenient for my customers.

Ninho De Gente
United States
12 months using the app
April 28, 2017

Allowing our customers the opportunity to look up their active orders on demand has saved us a ton of time in customer service! We're able to use this extra time to focus on growing our business! Showing our customers they can track their orders in real time has created a sense of trustability with our company and really allowed us to benefit. Easy to use! Great support!

Gearinbound
United States
11 months using the app
December 7, 2016

Great app. Seriously reduces our customer service load.

American Laser Crafts
United States
11 months using the app