Overall rating Based on 117 reviews
The Beverly Shop
Tried cancel my subscription got charged even after uninstalling the app,remove me from subscription
Here at venntov we try to make every experience a great one! We never want you to get charged if you have removed the subscription.
We have tried reaching out to you via email but it does not seem that our emails are going through- could you please reach out to me directly at firstname.lastname@example.org . We really want to make this right for you.
All the best,
Absolute garbage fees, total scam artists. I'm disputing my charges with my bank as I did not agree to this.
I’m so sorry you had a negative experience with our app. At venntov we try to make every experience positive and have thousands of happy customers.
It seems as if your concern is with our pricing transparency, which is available for view in three different locations, and requires you to approve the fees with the “approve charge” button that you have to click before installing our app through the Shopify on-boarding process. I’m sorry if that was not clear enough.
We have been in email contact with you since receiving this review, and have subsequently refunded your fees as it appears the was a misunderstanding regarding pricing. We really want to make this right.
If there is anything we can do to make this experience better for you please email us back.
The Travel Buddy 5000
good concept. but no support whatsoever. cannot get help from them at all. feels like the app works half the time. only showing tracking info for certain orders and not others. can't get any help from support
The Home Security Superstore
We could never get it to work in our Shopify store. It is easy to set up, in fact, super easy. However, it would show initially on the page but not on subsequent viewings by the customer? We tried to work with Support but they are beyond horrible. They will auto-respond quickly but then NOTHING. We gave them a week to work things out. They never did, all we heard was they were working on it. As a Shopify plug-in, what is there to work on? It should work right?!
I strongly suggest you not waste time with this app. I hope this helps others.
Planet Of The Vapes
These guys promised to make a small front end development change for us, but all of a sudden stopped responding.
App didn't work at all, didn't track any of my orders. Support was no help, waited for a week to fix and got nothing. Found another app (Trackr) that worked perfectly from the start.
Charging a $10 flat fee & 0,05$ per order is ridiculous. Read the small print before installing, lost a lot of money because of this app. be aware.
UPDATE: Rob got in touch and has issued a refund + discount, great customer service.
Very bad, support is not working. Also app just sometimes works with e-pack.
Do not recommend. Money wasting!
I personally like this app but a feature doesn't work and I contacted the support, its been a week and still waiting for a god damn reply
************BE CAREFUL ! MUST READ BEFORE INSTALLING************
It used to be $10 flat, but it's now $10 and 0,05$ per order. They are better alternatives for flat fee.
If you installed the app long time ago, you are fine, but if you are new, don't bother, it will cost you tons of money.