Order Lookup

by venntov

Live order tracking for your customers. They'll love it.

139 reviews

  • Popular with businesses in the United States

$10/month. 7-day free trial. Additional charges may apply.

Key values section

Reduce customer support

Your customers can look up their orders with either their email or order number, reducing the order inquiries you receive in your inbox.

Live tracking

Give real time order information to your customer with a fully customizable order lookup page.

ePacket support

Perfect for dropshipping businesses, Order lookup works seamlessly with ePacket.

  • Easy-to-use Order Lookup admin tools for desktop
  • Order Lookup supports over 20 languages and all text is customi
  • Simple and intuitive interface for your customers
  • Clear indication of where an order is in the fulfillment chain
  • Real-time order tracking for your customer's when using Order Lo
  • Order Lookup gives your customers a visual invoice along with tr
  • Simple and intuitive interface for your customers with Order Loo
  • Helps customer's know where an order is in the fulfillment chain
  • Real-time order tracking for your customer's when you use Order
  • Order Lookup provides your customers a visual invoice along with
  • Simple to use Order Lookup admin tool on mobile
  • Customize order lookup to fit your Shopify store
  • Easy-to-use Order Lookup admin tools for desktop
  • Order Lookup supports over 20 languages and all text is customi
  • Simple and intuitive interface for your customers
  • Clear indication of where an order is in the fulfillment chain
  • Real-time order tracking for your customer's when using Order Lo
  • Order Lookup gives your customers a visual invoice along with tr
  • Simple and intuitive interface for your customers with Order Loo
  • Helps customer's know where an order is in the fulfillment chain
  • Real-time order tracking for your customer's when you use Order
  • Order Lookup provides your customers a visual invoice along with
  • Simple to use Order Lookup admin tool on mobile
  • Customize order lookup to fit your Shopify store
Order Lookup

Order Lookup

Order Lookup helps to reduce support requests by giving customers real-time order tracking information

Order Lookup adds an easy-to-use customer facing portal to your Shopify storefront. This allows customers to enter their email address and order number, empowering them to access their order information, in real time. Additionally, it includes any notes or tracking information you, the store owner, may have added.

When you use Order Lookup, a significant amount of your customer support requests will be eliminated, which saves you time and money, while simultaneously allowing you to provide a flawless customer experience.

Additionally, this highly customizable app allows you to adjust display styles and output information and is offered in multiple languages but supports any language you choose.

Launch date

October 11, 2012

Integrates with

  • OrderlyEmails
  • China EMS
  • China Post
  • ePacket
  • +400 more carriers
Order Lookup

Order Lookup

Order Lookup helps to reduce support requests by giving customers real-time order tracking information

Order Lookup adds an easy-to-use customer facing portal to your Shopify storefront. This allows customers to enter their email address and order number, empowering them to access their order information, in real time. Additionally, it includes any notes or tracking information you, the store owner, may have added.

When you use Order Lookup, a significant amount of your customer support requests will be eliminated, which saves you time and money, while simultaneously allowing you to provide a flawless customer experience.

Additionally, this highly customizable app allows you to adjust display styles and output information and is offered in multiple languages but supports any language you choose.

Launch date

October 11, 2012

Integrates with

  • OrderlyEmails
  • China EMS
  • China Post
  • ePacket
  • +400 more carriers

Pricing 7-day free trial

See all pricing options

$10/month

100 lookups included in monthly fee. $0.05 per addt'l lookup

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

3.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    76% of ratings are 5 stars
    105
  • 4 of 5 stars
    4% of ratings are 4 stars
    6
  • 3 of 5 stars
    3% of ratings are 3 stars
    4
  • 2 of 5 stars
    0% of ratings are 2 stars
    0
  • 1 of 5 stars
    17% of ratings are 1 stars
    24
View all 139 reviews
1 of 5 stars
August 22, 2021

Eunoia Accessory Co

i can not cancel my subscription.....................................................................................

Developer reply

August 22, 2021

Hi there,

I hope you are having a good day! We reached out regarding the confusion around canceling your subscription and saw that you were able to cancel your subscription. We also sent you a refund.

Please let us know what else we can do to turn this negative experience into a positive one.

All the best,
Rhian Beutler
President
venntov

1 of 5 stars
August 19, 2021

Onlinetonerau

The $ values did not align correctly and there is a limitation on the control to match your theme. On several requests, the support dribbled through after continuous follow up and in the end, the support just stopped without resolving my formatting issue of the form. Not an app that up to the Shopify expected level.

Developer reply

August 22, 2021

Hi there,

I hope this finds you well. I'm sorry that you had a negative experience with the app and our team.

When reviewing this case, I did a deep dive through every interaction between you and our team. Unfortunately, I do not see the same thing that you are. Do you have other email addresses that may be confusing the system?

From everything I can see: You emailed us, we emailed you back (several times), sent you back-end access to approve ( which you did), and then there was no follow-up on your end. The last email we received from you that is unrelated to us trying to navigate a fix for you based on this one-star review was to Becca on August 2 at 7pm PDT, and she responded August 3rd at 12pm PDT.

We did extensive CSS customization on your store- far more than we do on most of the stores that use our app, and we also refunded you for the app, and offered you three months of credit if you wanted to continue using the app.

I understand that things are challenging right now, but when we emailed you on August 19th 5:35pm PDT regarding this negative experience - you were unwilling to work with Rob, our VP of Product.

We want to make this right, we really do- as we cherish the customer relationships we have built up over time. I believe that this is really a miscommunication - which was driven by you waiting for our support team to get back to you ( without them knowing that you had approved back end access), and by them believing they were done interacting with you as of August 3rd, because that was their last point of direct contact with you.

Please email us at support@orderlookupapp.com. We want to make this right.

Best,

Rhian Beutler
President
venntov

5 of 5 stars
March 30, 2021

Big Game Fishing

Awesome app! Simple to use and navigate through. Thank you for the awesome support as well :) I definitely recommend

View all reviews

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