Overall rating
4.6
Counts per rating level
  • 89% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, competitive shipping rates, and seamless Shopify integration. They value the variety of courier options and the ability to handle multiple shipments, saving them time. The customer service, especially from account managers, is praised for its efficiency and promptness. Merchants also commend the app's reliable performance and the support team's quick problem-solving skills, which have helped reduce shipping costs and automate shipping processes.

June 11, 2021

I strongly urge against this app. The customer service is terrible. Every time you have a technical issue there is no response at all, and you have to resolve the issue yourself. Today, a customer service representative reset my password, and then erased all of my orders, my integrations and APIs with Shopify, and all of the bills paid. This happened in the morning and no one has called me back to resolve the issue. Find another transport service. You will only be disappointed by this one. NO CUSTOMER SERVICE WHATSOEVER!

Pourquoi Princesse SAS
France
About 3 years using the app
AUCTANE S.L.U. replied June 14, 2021

Thanks you for your review. We apologise for the issue. One of our support team will come back to you urgently to give you full support.

Packlink Team

Edited May 25, 2021

Horrible service by packlink
By being such a liar towards customers pretending that packages are going to be picked up and 12 days later nothing still and only reply I get is reschedule for next day this is the worse provider when it comes too be honest and finding solutions. Reply:
I was in contatc with packlink every day and nobody provided a solution or the decency to be honest regarding the carrier's issues and still till now is unknown to many customers. Please everyone go to trustpilot and see what is really happening.

DUEROS
Spain
About 3 years using the app
AUCTANE S.L.U. replied May 25, 2021

Thanks you for your review. We apologise for the issue with your shipment. Please could you comunicate us the Packlink reference in order launch an investigation with the carrier and our support team will come back to you urgently with a resolution. One of our team trying to reach you several times without success.

Packlink team

September 22, 2021

Llevo desde diciembre del año pasado que la app no me funciona. Desde Packlink se han lavado las manos y me remiten a Shopify. Los de Shopify me redirigen a Packlink. Un desastre.

FORMA
Spain
Over 2 years using the app
AUCTANE S.L.U. replied September 22, 2021

Buenos días,

Gracias por su comentario y sentimos las molestias.

Para poder ayudarle a resolver la incidencia con su integración, podría enviarnos a business@packlink.com un correo con el email con el cual accede a Packlink PRO. Haremos lo posible para resolver su incidencia cuanto antes.

Gracias de antemano
Saludos
Packlink Team

February 15, 2021

Les emails de suivi envoyés pas Packlink ne contiennent pas le nom de notre marque, du coup nos clients n'associent pas l'email qu'ils recoivent avec leur achat sur notre site. Aussi, le sujet de l'email est "Suivez votre envoi : FR2021PRO0000330107", pas du tout informatif. Contrairement aux autres plateformes en France (Sendcloud), Packlink ne vous donne pas la possibilité d'éditer les emails de suivi, ce qui ruine notre expérience cliente. Une situation qui laisse à désirer, vraiment dommage car les prix proposés par Packlink sont top. Il suffirait de pouvoir éditer le sujet, ajouter un logo et le nom de la boutique !

Balto
France
Over 1 year using the app
AUCTANE S.L.U. replied February 15, 2021

Bonjour,
Merci pour votre feedback. Nous travaillons sur les points énumérés et espérons avoir résolu ces points d'ici peux.

Cordialement

Packlink Team

Edited February 7, 2022

Service client inexistant, ils sont injoignables. L'application Shopify ne fonctionne pas sur Chrome sur Mac. Et les tarifs sont moins compétitifs que leurs concurrents.

Chamaye
France
Over 1 year using the app
AUCTANE S.L.U. replied December 9, 2020

Bonjour

Désolé pour les inconvénients un de nos agents vas vous contacter dans les plus brefs délais afin de résoudre cet incident

Packlink Team

Edited November 30, 2021

Application facile à utiliser ou installer par contre en cas de soucis, leur service client sur le site est inutile et le pire que je connaisse. Cela fait 2 mois que je demande à avoir un commercial en ligne car on m'avait offert des expéditions et cela n'a jamais été le cas. On "transmet" la demande mais personne ne me contacte. Idem pour un soucis technique de synchronisation avec Amazon 1 mois 1/2 pour que la solution soit trouvée mais sans retour de leur part pour me dire que c'est résolu. 8 mois après (novembre) c'est toujours autant la galère pour avoir quelqu'un !! fuyez fuyez fuyez

L'Onyx Boutique
France
Over 1 year using the app
AUCTANE S.L.U. replied April 30, 2021

Bonjour, Merci pour votre review, Merci de nous envoyer un mail avec vos coordonnées à comercial@packlink.fr.

Nous vous contacterons dès que possible.

Packlink team

Edited September 28, 2021

I was pleased in the beginning, but after a year of use here is what I found out. Untill your first problem, you might think packlink is actually good, but oh god it is not. If there is a problem with a package, you will lose money and a lot of time. The customer service is a joke. They have no control over anything so they can never help you. It is UNNECESSARY. Packlink plays the middleman with no added value with the carrier. The carrier will not help you since directly since you used their services from packlink. It just adds an opaque administrative layer, which will bog down your file and make any problem a pain in the A. Every the 3 o 4 orders with delivery in relay point, the selection of the relay point simply does not work. I must therefore very often send an email to the customer, to ask them to choose a relay point via the carrier's website directly and to communicate it to me so that I can enter it manually into the system. It's an ordeal because it's soooo recurrent. It extends the processing time of an order by 2 days. The customer is not happy and this is understandable. Long story short, on paper it's cool. In practice, in the long run it is really a waste of time and money. There are more competent competitors, DO NOT hesitate to go elsewhere. They said, they'll get in touch with me but they didn't ------------------------------FRENCH ------------------------- J'étais conquis au début, mais après un an d'utilisation voici ce qu'il en ressort. Le service est presque correct quand tout vas bien, mais en cas de problème avec un colis, vous allez perdre de l'argent et beaucoup beaucoup de temps. Le service client est une blague. Ils n'ont la main sur rien et ne pourront donc jamais vous aider. C'est INUTILE. Packlink joue l'intermédiaire sans plus-value avec le transporteur. Il ajoute juste une couche administrative opaque, qui va embourber votre dossier et dont on se passerait bien. Toutes les 3/4 commandes avec livraison en point relais, la sélection du point relais ne fonctionne simplement pas . Je dois donc très souvent renvoyer un mail au client, pour leurs demander de choisir un point relais via le site du transporteur directement et de me le communiquer pour que je puisse le rentrer dans le système. C'est un calvaire tellement c'est récurrent. Ça rallonge de 2 jours le temps de traitement d'une commande. Le client n'est pas content et c'est bien normal. Bref, sur le papier c'est cool. En pratique, sur le long terme c'est vraiment une perte de temps et d'argent. Il existe des concurrents plus compétents, n'hésitez pas aller voir ailleurs. Ils ont tout de même dit qu'il me contacterait sur ces sujets mais ne l'ont jamais fait.

Hippie Moderne
France
Over 1 year using the app
AUCTANE S.L.U. replied September 6, 2021

Hi,
I am very sorry to hear about your bad experience.
We are contacting you via email to discuss this further with you, and find a suitable solution.
Please do keep an eye out for my email.
Apologies for the inconvenience caused.
Packlink Customer Service team

Edited May 19, 2023

UPDATE:
I realised when you subscribed to PackLink, someone from their team will get in touch with you and ask you to leave to a review (which explains why they have lots of good reviews but look at their reviews on Trustpilot!).

However, after a year of using PackLink, I can say their customer service is crap. Their processes are poor and don't make sense. The staff on the chat is not knowledgable and always tell you someone will recontact you but no one ever does. I have written emails to them but never ever had a reply.

AVOID!

WRITTEN BEFORE REALISING THEIR CUSTOMER SERVICE IS BAD:
Received excellent service from Alan who helped me set up PLP for my small business. He was here for me every time I had a question! Really good prices and everything is pretty easy to us so go for it!!

BOBBINYCORDES.FR
France
About 1 year using the app
June 4, 2020

No la puedo calificar aun porque no empece todavía con ningún envio , pero Penelope la persona que me fue ayudando a configurar la plataforma fue muy profesional y me facilito el camino. creo que lo tengo todo listo para empezar a vender .

La Tienda de Paloma
Spain
About 1 year using the app
Edited July 25, 2022

Our contact left the company and now we have no one to contact about queries or issues which is very disappointing

Pulse Gallery
United Kingdom
10 months using the app