Reviews (3,670)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its real-time tracking capabilities, noting it keeps both them and their customers well-informed about order statuses. They appreciate the user-friendly interface that simplifies operations and enhances the shopping experience. The app's customer support is highlighted as responsive and efficient, with valuable customization options that allow merchants to tailor tracking pages to their brand. Its seamless integration with Shopify and compatibility with various carriers, especially for international shipping, are also praised. Merchants find the app offers great value, with even the free version providing effective features, and they appreciate the quick setup and problem resolution.

November 17, 2022

Perfect for my needs, easy to track orders. Great customers support and you can custumize the tracking page

Popular Lighting
Sweden
4 months using the app
Channelwill replied November 17, 2022

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

April 17, 2022

I love the customer service at Parcel. Any question at any time they will make sure to help you. Thanks Lexie!

TresDiva
United States
4 months using the app
Channelwill replied April 18, 2022

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Lexie | Parcel Panel

July 17, 2023

Atendimento bom e rápido até o momento. Agradeço a Jessca pela atenção.

Loja Avelo
Brazil
4 months using the app
Channelwill replied July 24, 2023

We are glad to hear that you had a positive experience with Jessca! It's always great to have helpful and efficient customer support. Thank you for sharing your recommendation!

September 9, 2022

Happy with this app, great for starters and advanced store owners with a lot of orders. The assistance is great so would recommend this app for sure!

Frenti
Netherlands
4 months using the app
Channelwill replied September 13, 2022

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

Edited March 6, 2023

Parfait, délai de réponse très rapide, Elly est très gentille et efficace. J'ai trouvé l'appli très instinctive

HSB
France
4 months using the app
Channelwill replied March 6, 2023

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

November 14, 2022

Great customer service! Very fast and very helpfull. Also their app works great. Im going to use them on all of my stores!

Pick-A-Blend
Netherlands
4 months using the app
Channelwill replied November 14, 2022

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

June 12, 2023

The service is amazing, I encountered a problem with the translation and I contacted them in chat and they gave me a solution within 5 minutes and everything worked out, the interface is very convenient for those who want order in their shipping matters

Cactusport
Israel
4 months using the app
Channelwill replied June 12, 2023

Thank you for your feedback. We are thrilled to hear that you had a positive experience with the service. It's great to know that their customer support team was able to quickly resolve any issues you encountered, and that the interface is user-friendly for managing shipping matters. We always strive to provide the best possible user experience, and feedback like yours helps us to continue improving our app. Thank you for sharing!

November 11, 2022

This is a must have app for any business owner! Amazing to customise, easy for customers to use and a super helpful customer service!!

Marance Beauty
Germany
4 months using the app
Channelwill replied November 14, 2022

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

June 13, 2023

Merci à MIG de m'avoir résolue et éclaircie mes problèmes ! Je vous conseille cette application pour track vos commandes !

weebuck
France
4 months using the app
Channelwill replied June 17, 2023

Thank you for your feedback! We're glad to hear that Mig was able to provide you with great and instant support. We'll be sure to pass along your kind words to her. If you ever need assistance in the future, don't hesitate to reach out to us again.

February 1, 2023

Geweldige en snelle service!
Had een vraag over het instellen van de app. Hierbij ben ik meteen vriendelijk geholpen door de klanten service.

Brisem.nl
Netherlands
4 months using the app
Channelwill replied February 2, 2023

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel