Parcel Panel Order Tracking , 3,162 reviews

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
    3.1K
  • 2% of ratings are 4 stars
    69
  • 0% of ratings are 3 stars
    15
  • 0% of ratings are 2 stars
    2
  • 0% of ratings are 1 stars
    15
What merchants think

Feedback submitted

Merchants highly recommend this app for its real-time tracking, user-friendly interface, and exceptional customer support. They appreciate its seamless integration with Shopify, customizable features, and value for money. The clean tracking page and smooth shopping and shipping process it offers are also praised. Many commend the app's speed, performance, and affordability, including a free version for beginners. The customer support team, particularly Jessica and Maryam, are frequently mentioned for their outstanding service. This app is seen as essential for enhancing the customer service experience in any Shopify store.

Edited October 2, 2019

Bug en allant sur la tracking page avec un super message oups !!!
Dommage il avait bien !!!
Ne Fonctionne pas sur thème début et impulse

Oliver Smith
France
2 minutes using the app
Channelwill replied October 8, 2019

We are sorry for the bad experience, please let us know what problems you have encountered. We are very happy to help you solve your problems and sent you an email within 24 hours of your installation of our App, but haven't received your reply yet. Please contact or reply us by parcelpanel100@gmail.com.

April 10, 2024

Basic Bazar
India
42 minutes using the app
Channelwill replied April 11, 2024

Dear Basic Bazar,

I hope this email finds you well.

We recently noticed that you rated our app with 2 stars, and we wanted to reach out to see if there's anything we can do to improve your experience. We value all feedback, and your input is essential in helping us enhance our services.

We understand that you didn't leave any specific comments along with your rating, and we would appreciate it if you could spare a moment to share your thoughts with us. Your insights could help us address any issues you may have encountered and make necessary improvements to the app.

If you encountered any difficulties or have any suggestions for us, please don't hesitate to let us know. We're here to assist you and ensure that you have a positive experience with our app.

Thank you for taking the time to provide us with your feedback. We look forward to hearing from you soon and resolving any concerns you may have.

Best regards,
Kelly
ParcelPanel Team

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