Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its real-time tracking, user-friendly interface, and seamless Shopify integration. It supports multiple retailers and offers customizable shipping labels. The notification system and clean tracking page enhance customer experience by reducing queries. The customer support, especially from Jessica, Donna, Maryam, and Kath, is praised for its efficiency. The app is considered affordable, with a free version for beginners and reasonably priced paid plans. It's recommended for its functionality and value for money.

January 30, 2023

assistenza efficace e molto disponibile ,sopratutto con i nuovi arrivati .Efficacia immediata .
Inoltre l'app è veramente molto utile e semplice da utilizzare in quanto molto chiara nella sua conformità .

InterMedia World
Italy
12 months using the app
Channelwill replied January 31, 2023

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

November 8, 2022

Ótimo aplicativo, principalmente para quem faz Dropshiping. Suporte é excelente e atendem bem rápido. Recomendo

VIR-GIL
United States
12 months using the app
Channelwill replied November 8, 2022

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

January 12, 2021

Really good app. Highly recommended. I would suggest that they add a push email or notifications to the clients anytime the parcel moves

Elite Jersey
Canada
11 months using the app
Channelwill replied January 15, 2021

UPDATE:

Hi team,

Zesuir here, the manager of ParcelPanel support team, sincerely hope you are doing very well.

Firstly thanks for your 4-star review left in Shopify App store, your feedback is significant for us to improve our service, really appreciate that.

Our support team sent you an email about your suggestion to email notification, you can search this email address to check it: parcelpanel@uppercommerce.com

Sincerely wondering what can we do to make your experience to a 5-star one?

Secondly, recently we specially organized a service team, carefully checked your ParcelPanel account to make sure everything is working perfectly, including the courier matching, store theme adaptability of tracking page, sync and update process, etc,.

If you have any question or concern, please feel free to let us know, we are always glad to help you.

Thirdly, 2020 has gone, Chinese New Year is coming.

On behalf of the entire development team of ParcelPanel, I would like to express our sincere wishes to you and hope that you will get better and better in the new 2021.

Stay Safe

Best Regards
ParcelPanel Support Team

September 21, 2022

apprezzo molto quest'app, è molto professionale e valida, l'assistenza anche quella è molto valida e cordiale

cardeluxitalia
Italy
8 months using the app
Channelwill replied September 21, 2022

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

March 11, 2023

Fast and easy installation. Chat was easy as well. I would recommend this app to everyone for tracking customer orders.

Les Bee Good
United States
8 months using the app
Channelwill replied March 12, 2023

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

February 7, 2023

Great app for the price! It saves me a lot of time tracking orders. Customer service is also great they respond quickly.

Pulseraz Manila
Philippines
7 months using the app
Channelwill replied February 7, 2023

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

February 6, 2023

excelente servicio buena respuesta del chat y una excelente opcion para seguimiento de productos, buena aplicación.

mimundodrop
Chile
6 months using the app
Channelwill replied February 6, 2023

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

January 8, 2021

I love how simple and easy they make it to integrate to your Shopify store plus their support has been a pleasure! Great job guys!

EcstaTech | Turning On Tech
South Africa
3 months using the app
Channelwill replied January 15, 2021

UPDATE:

Hi team,

Zesuir here, the manager of ParcelPanel support team, sincerely hope you are doing very well.

Firstly thanks for your 4-star review left in Shopify App store, your feedback is significant for us to improve our service, really appreciate that.

Sincerely wondering what can we do to make your experience to a 5-star one?

Secondly, recently we specially organized a service team, carefully checked your ParcelPanel account to make sure everything is working perfectly, including the courier matching, store theme adaptability of tracking page, sync and update process, etc,.

If you have any question or concern, please feel free to let us know, we are always glad to help you.

Thirdly, 2020 has gone, Chinese New Year is coming.

On behalf of the entire development team of ParcelPanel, I would like to express our sincere wishes to you and hope that you will get better and better in the new 2021.

Stay Safe

Best Regards
ParcelPanel Support Team

March 7, 2022

The app support in prompt in their assistance and solving technical issues, which helps my ecommerce operation a lot.

RISIS.com
Singapore
3 months using the app
Channelwill replied March 7, 2022

Hello there!

Thank you for your valuable feedback on ParcelPanel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Lexie | ParcelPanel

January 15, 2023

Great support. Resolved and answered quickly. However I did have an issue with the tracking information which is not reliable if you dont provide Courier and Tracking Format. I do recommend to request this information by default before enabling instead of letting the app provide inaccurate tracking info.

Live Smart
United States
3 months using the app
Channelwill replied January 22, 2023

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel