Parcel Panel Order Tracking

Parcel Panel Order Tracking

Reviews (4,753)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing the order tracking process, noting its ability to reduce customer inquiries with real-time updates and a user-friendly interface. The customizable tracking pages help maintain brand consistency, and it handles high order volumes effectively, even on the free plan. Seamless Shopify integration and responsive customer support further enhance the user experience.

Edited April 15, 2021

Great app but if you use it on multiple stores take my advice; don't open the plugin on both stores at the same time. This will mess up all your settings and you will be forced to recover everything manually. So this would be something they would need to fix and warn for because I had to reset everything manually on all stores.

Voordeelmepper
Netherlands
About 2 years using the app
Channelwill replied April 12, 2021

Hi Voordeelmepper,

Thanks for your update.

Our tech team are working hard to solve this issue completely, it will need some more time, after that, this issue wont occur again.

Feel free to contact us if you have any question or concern, we are always glad to help you.

Update:

Hi Voordeelmepper,

Just a notice, we haven't received any reply from the online chat plugin and the email, don't know if you have received our messages.
We haven't messed up your settings or delete anything from your account, this issue is related about the browser cookies, please kindly have a check from the online chat and your inbox.

Feel free to contact us if you have any questions or concerns.

Regards

Hi team,

Liam here, the manager from ParcelPanel develop team, hope you are doing very well.

We are so sorry for your bad experience with ParcelPanel, give us an opportunity to get all your issues resolved.

I sent you a detailed explaination via the online chat plugin and your account email address, please kindly have a check.

Looking forward to your reply.

Best Regards

July 19, 2022

Just getting started, lets see how it goes, btw, the support team is very quick in responding and solving issues.

Beetein Lamhein
India
Almost 2 years using the app
Channelwill replied July 19, 2022

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Lexie | Parcel Panel

May 16, 2022

Elissa a été très efficace, cependant il serait bien de créer un plan pour un quota de moins de 200.

La Bailarina : vêtements et chaussures de danse latine
France
Almost 2 years using the app
Channelwill replied May 17, 2022

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Ellyssa | Parcel Panel

April 24, 2022

otimo servizio, super gentile e rapido. Son contento dell'applicazione che ho scaricato. Unica cosa da migliorare magari è la qualità a livello grafico.

X-Gaming
Italy
Almost 2 years using the app
Channelwill replied April 24, 2022

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Mig | Parcel Panel

May 5, 2022

Haven’t used it much but the customer service was great. Will continue to use and learn it for the futy

KULTURE CHARMS
United States
Almost 2 years using the app
Channelwill replied May 6, 2022

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Lara | Parcel Panel

June 22, 2022

4 stars due to price. Can't manually change what each part of the tracking says (think you have to pay for that). Other than that, looks professional.

THE BAMBOO INC
United Kingdom
Almost 2 years using the app
Channelwill replied June 22, 2022

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Lexie | Parcel Panel

March 22, 2022

Best App for the Tracking, RTL compatible, easily customize page, additional track level for better customer experience, quick support service.

Newtech Store Saudi Arabia
Saudi Arabia
Over 1 year using the app
Channelwill replied March 24, 2022

Hi Newtech Store Saudi Arabia!

Thank you so much for taking time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Lexie | Parcel Panel

March 19, 2022

Great App, appears to be doing the job. I am going in levels of their subscription plan and upgrade when needed. Their customer service is great. They either respond on chat or get back in email.

Global Cart
United Kingdom
Over 1 year using the app
Channelwill replied March 22, 2022

Hi Global Cart!

Thank you so much for taking time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Mig | Parcel Panel

May 23, 2023

Amazing app, it helped me a lot and helped my customers to track their parcels easily, but the price of the Enterprise plan is expensive, otherwise everything is amazing.

100 Footwear
United Kingdom
About 1 year using the app
Channelwill replied May 26, 2023

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

October 28, 2023

Pas encore tester entièrement, mais fait le travail, le sav est en tout cas très compétent.

DreamyRobe
France
12 months using the app