Opinew Product Reviews App UGC

Opinew Product Reviews App UGC

Reviews (1,709)

Overall rating
4.7
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to import reviews from platforms like Amazon, enhancing product page credibility. It offers a free plan suitable for various business sizes and includes features like customizable review displays and Google Shopping integration. Merchants particularly praise the responsive customer support for their proactive assistance in setup and resolving integration issues.

August 30, 2022

My website is full of garbled characters now and I don't know what to do, fReally rubbish app,0 star

RORA TEAPOT
Hong Kong SAR
8 minutes using the app
Opinew replied October 6, 2022

We checked your site and you didn't install any Opinew code, you installed the app and then immediately uninstalled it. It could not possibly have been Opinew that caused the "garbled characters"

We do not appreciate the unrelated 1 star review, however we would welcome you back to actually see the positive impact Opinew can have on your store.

Our support engineers are available 24/7 and have the technical ability to help you with code too, so if there is something you are struggling with on your site perhaps they could advise as to what has been causing your issues?

Thanks,
Customer Success Team | Opinew

May 26, 2020

I am only rating the installation process and guidance which is seamless. I have not used the APP yet.

Red Suricata
United States
7 minutes using the app
Opinew replied December 8, 2023

We really appreciate your amazing rating and feedback regarding your installation experience with the Opinew Product Reviews app. We are thrilled to hear that the process was seamless for you! Since you mentioned that you haven't started using the app yet, we are excited to hear about your experience when you do, as we prioritize user satisfaction. Please don't hesitate to share your findings or get in touch with our support team for assistance when you start using the app. Your feedback greatly helps us improve and provide a superior user experience. Thanks once again from the entire Opinew team.

August 26, 2021

they do not offer a free package as stated - wasted time installing the whole widget to find out they charge a monthly fee - misleading

Rjl Retail Ltd
United Kingdom
4 minutes using the app
Opinew replied September 7, 2021

EDIT 04/27/22:
We now offer a completely free plan allowing you to import, request and display reviews on your store! Feel free to try Opinew again if you are looking to increase conversions with reviews :)

----------------------------------------------------------------
Hi - apologies for the confusion. If you read the label it states that Opinew is "Free to install. Additional Charges may apply".

Our pricing is different for each Shop, based on the usage of the app which you can check in opinew.com/pricing

That's why we can't put the prices because Shopify doesn't allow for dynamic pricing like we have and we found the current description to reflect the pricing best.

We will of course adjust in the future if Shopify allows for placing dynamic pricing in the plans section.

Team Opinew

December 31, 2020

Get these empty stars out of my theme immediately Even if you uninstall it you get those empty stars permanently in your theme Do NOT install

Footprintpets
Greece
2 minutes using the app
Opinew replied December 31, 2020

Hi - Sorry about this - It's purely Shopify's fault that they don't let us developers remove the code when you uninstall. It's been a problem for years now. It's drives us crazy too!

SOLUTION: Here is a guide on how to automatically remove all the code cleanly from your theme without reinstalling it. Takes a few moments only.

https://www.opinew.com/help-center/knowledge-base/uninstall-and-remove-opinew-code/

April 2, 2021

no me gusto que se tuviera que pagar por el servicio la desintale pero espero que no me ocasione ningun problema a futuro

VJ IMPRESION
Chile
2 minutes using the app
Opinew replied April 2, 2021

EDIT 04/27/22:
We now offer a completely free plan allowing you to import, request and display reviews on your store! Feel free to try Opinew again if you are looking to increase conversions with reviews :)

----------------------------------------------------------------

Hi - we understand you might be dissatisfied but we find your review unfair - you haven't even used our software but rated it 1 star simply because it's a paid app. You did not even try the 14 day free trial.

Hola, entendemos que puede que no esté satisfecho, pero consideramos que su opinión es injusta; ni siquiera ha utilizado nuestro software, pero lo calificó con una estrella simplemente porque es una aplicación de pago. Ni siquiera probaste la prueba gratuita de 14 días. Me gustaría pedirle que elimine esta revisión injusta que perjudica nuestro negocio.

October 10, 2018

I LOVE this app! I downloaded and tried all the top review-importing apps, and this is by far the best one. Their support is fantastic, too - I had a very custom issue and the support was above and beyond: they responded right away, made what I wanted possible, and then fixed a few other things about my store on the fly (I didn't even have to ask). Super impressed.

aunt-margarets-baked-cookies
Canada
Opinew replied December 12, 2023

We're absolutely thrilled to hear that you love our app! Your kind words and appreciation mean the world to us. We strive to deliver top-notch service and we're glad that you had such a phenomenal experience with our support team. Your satisfaction is our utmost priority, and we're delighted to hear that we not only addressed your issues effectively but also were able to add value to your store. Thank you for taking the time to share your feedback and we promise to keep up the exceptional service. Remember, we're here for you anytime!

Best Regards,
The Opinew Team

April 25, 2019

Love the Oberlo integration! Had some issues getting it setup but the support team was right there to assist! Couldn't ask for a better experience :)

Rave Supply
Canada
Opinew replied December 11, 2023

We're absolutely thrilled to hear that you love our Oberlo integration! We believe in offering the best support to our clients, and we're glad we could assist you with the setup. It warms our hearts to see that you had an enjoyable experience.

Please don't hesitate to reach out if you face any other issues or have more feedback - it lets us know how we can keep enhancing your experience with us. Thanks a lot for your bright 5-star review!

Best regards,
The Opinew Team

February 24, 2021

Their support is great, app has awesome features even the free version! Definitely recommend to anyone looking for a review app.

Oveauty
Canada
Opinew replied December 6, 2023

Thank you so much for your wonderful review! We're thrilled to hear you're finding value in our app and that our support team could assist you. It's comments like these that drive us to continue improving our services. And coming from someone who recommends Opinew to others, it truly means a lot to us. We appreciate the time you took to leave us this feedback; it is invaluable in helping us understand our users' experiences better.

With sincere thanks,
The Opinew Team

April 25, 2022

Great app and fantastic support team!! I contact the support team whenever I need help and they are super quick to help fix the problem!

Loveyloos
Canada
Opinew replied April 25, 2022

Hi there,

Thank you for sharing your experience with us! We strive to provide the best possible support and service that we could offer and it's great to hear that we're doing a good job!
If you need anything in the future, please reach out and we'll be happy to help.

Customer Success Team | Opinew

October 4, 2024

That Thing Trending
United States
About 2 months using the app