Reviews (29)
Refine
-
By rating
site ruim de leitura. pouca interacao. serviço ineficiente.
Mike is the best he has put up with so much from me he blocked me lol JOKING Great man .. and Libby as well... Thanks for everything..
Excellent app. Their code really speeds up the load times of your website. Highly recommend this app. 5/5
Thank you for your review! We're delighted that the app has helped you out. Cheers!
Im trying to uninstall or cancel this app but i cant, theres no button, i don't know why, i dont want this anymore and theres no option to unsuscribe this Update: i already uninstalled this months ago, and this has been charging me being uninstalled, so clearly theres a problem, im checking now with shopify support this case, and i still dont know who's gonna reimburse me all this months charged by an app i have not installed.
Hi there,
Upon checking on our end, your store was paused on March 30, 2022, and then re-opened on April 6, 2022. Paused again on October 1, 2022, and re-opened on October 3, 2022.
Your subscription to our app was canceled on October 15, 2022.
Shopify suggests you "uninstall any third-party apps that have recurring charges to avoid being billed for those apps after you pause your store."
You may read more about it here: https://help.shopify.com/en/manual/your-account/pause-close-store#pause-your-shopify-store
We have also sent you an email. We hope to hear back from you soon.
Best,
PIU Team
The interface is sleek and straightforward to use. Customer service has been pretty great and prompt responses are always expected within the day. I'm glad I gave it a try.
Thank you for your kind words, Ezra!
We sincerely thank you for taking the time to share your thoughts with us and are happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day!
Kind Regards,
PIU Team
Have a wonderful day!
I was so worried about the speed of my store, after using this app I just released. This resulted that All the images and codes need to be optimized and the app took only a few minutes. I have over 24 products.
I installed this app to increase site speed and also for google, it did some good stuff for my site and got a performance increase, It won't solve all your problems but its a great start. I was paying for a seperate image optimizer, but this is included here as well as other optimizations so all in all worth the money.
es genial ennverdad me ayuda a mejorar la velocidad de mi web. gracias por tofo y al equipo que está detrás
I had to uninstall the application because it didn't respond to my problems and yet the trial period. It is inappropriate to charge a $39 fee, please cancel this fee promptly. thank you. J' ai dû désinstaller l' application car ne répond pas à mon problème et ce, pendant la période d'essai. Il est inopportun de facturer des frais de 39 dollars, Veuillez annuler ces frais rapidement svp. merci
Love it. Great app to reduce website weight. Just wish it could remove all the old code from uninstalled apps.
Our site was loading very slowly until we signed up with Plug in Speed optimizer. We are really happy to finally get our site loading faster which will mean more sales.
I would never recommend this app. Never worked properly, never got support to fix the issues that it was supposed to do and now I am still charged 39$ even after uninstalling the app that never worked. Do not fall for this, it is useless.
Hi Tytti. I see you sent us an email on a weekend. Please understand that the whole team is offline on weekends. We respond to all emails within one. business day. We were able to fix the image optimization issue and sent you a follow-up message on September 17th. Please check your inbox. We have responded to your message.
Exelente, me han ayudado mucho y ahora mi web es mas veloz, se han tomado el trabajo de revisar mi web y decirme lo que estaba mal. Y tuve ayuda adicional exelente!!!!!
I love it, I dig this plug in, it allowed me to optimize a lot on the loading times and global efficiency in only 2 hours
Hi there,
We just saw your wonderful review and we didn’t want another minute to pass without saying “Thank you” and to let you know how much we appreciate you taking the time to write a review for us. Thank you so much.
Best,
PIU Team
I used this app to speed up my website, but nothing works, even they didn't respond to my emails, My website gets slow day by day
i really like this app absolutely brilliant app if im honest within 24 hours they brought my page load speed to 1 second from 13 second im so happy with these results and would definatley recommend this app for slow speed loading times
there isnt anything to rate it as bad so i cant comment there iv only had it 24 hours and its done its job
Buona APP ma a volte può creare problemi e mandare down lo shop, abbiamo avuto questo problema all'inizio, poi sembra rientrato.
Quando non crea problemi è ottima.
I used this app to reduce my website load time, it works perfectly. my website speed score significantly improved, 100% recommend it.
I used this app to help with my page speed. I am new to Shopify, so I downloaded so many apps, uninstalled them, and before I could even launch my store, it was running slow. I used several apps from Shopify, but none of them had everything I needed. Image compression, removing code that may have been left on my site. I was able to delete 3 free apps and use just this one. In a couple of hours ( I have over 5000 products on my site), it is running better already! It did disconnect 1 app, that I needed, but that was not an issue. I reconnected and I am still running smoothly! Great App! Especially for someone who is new to Shopify, there are a million apps and they don't tell you that installing and deleting apps can affect your site speed! Use this app!!
me gusta que aya optimizado mi tienda ,para que sea mas rapida gracias ,asi las personas que entren en mi tienda lo puedan hacer rapidamente
Frankly it depends on the theme, for some themes this apps can be a help on speed. But I just can say that support service of plugin is just more than great, great and quick help, Miss A... did always gave me a quick support and concrete help .
Hi Guy!
Thank you for your kind words. We are delighted to hear that you had such a great experience interacting with Aiza. We are glad to hear that she was able to accomplish that for you.
Feedback like this helps us constantly improve our app and our customer experiences by knowing what we are doing right and what we can work on. So, we appreciate you taking the time to send us this helpful response. Don't hesitate to reach out if you have any more questions, comments, or concerns.
Very cool app , i was struggling with my website loading speed and all of my website was optimized with it !! thanks a lot
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as our top priority.
This app crashed my store three times. Use it at your own risk. It also did nothing to speed up my store. After installing the app and giving it some time to work I checked my website load time increase on several website speed testers, including GT Metrix and Pingdom and there was no noticeable difference.
The first time this app crashed my site I had a Shopify expert fix it, at this stage, I did not know what was causing the issue.
What happened was Plug in Speed changed my store code and this, in turn, removed all the products from my store. This was fixed by a Shopify expert and all seemed good for a couple of hours.
However, a few hours later I checked my store again and this had happened again. The same exact issue.
The Shopify expert then fixed it again. Then a third time it crashed my store. The Shopify expert then diagnosed that it was Plug in Speed causing the issue, so we removed the app, and the zombie code it left behind.
My site is now totally fine, and I have not had any issues whatsoever since uninstalling Plug in Speed.
When I contacted the app developer, they seemed more interested in me helping them fix the app.
The tone of their email was dismissive of my issue and showed only an interest in making sure any issue their end was fixed. The customer service is also quite slow, from want I can see they only work 9-5.
Their email asked me why I had not contacted them to fix the issue, well the simple truth is I was not willing to leave my shop with no products in it until their office opened and they got around to having a look.
Also, you should be aware that if you install this app and then delete it, it will leave behind a fair amount of zombie code, which they will remove if you contact them, but this is not ideal either.
This was my experience with Plug in Speed.
I think the reply below say's everything about this company.
After spending hours diagnosing this issue and working with a Shopify expert, probably about 6-8 hours in total, not so much as an offer to compensate me for my time and angst. They just want to figure out what happened and take up yet more of my time.
Sorry, figure it out yourselves. I am not wasting one more second on this. You are developers, you charge for your products, don't insult me by asking me to work for nothing to help you fix your app so it does not get more bad reviews.
I will add further information as it comes to hand.
Hi Nick,
Here are the details on what happened:
April 30: Installed Plug in Speed
May 1: We received an email asking why your two shops have different loading times when both of them are using the same theme.
May 2: Uninstalled Plug in Speed
May 2: Left one-star review
May 4: We replied and addressed your issues.
May 5: You mentioned that the app crashed your website. We are assuming you are referring to https://www.vapestervaping.co.uk/ since the app was not installed in your other shop. You also mentioned, "I would like to know what you are going to do about this issue and our financial and business reputation costs?"
May 5: We asked if you could provide us details about how the app crashed your website since we did not receive any emails about this incident. Usually, when clients say that our app crashed their websites and asked for Shopify's support team's help, we will get CC'ed on that email. We checked our inbox and we did not see any emails from you or Shopify support team. Because of this, we were asking if you could coordinate with us so we can resolve whatever issue you encountered with our app by getting in touch with the developer who worked on your theme so he can give us more details or by giving us access to your Shopify admin, let us look at the copy of the theme that has our app's code so we can investigate further. Imagine someone ordered an item from your shop then left a review saying he got poisoned by one of your products. Won't you want to get to the bottom of the issue by asking for more details and providing a medical report, perhaps?
Also, working from 9-5 (Our office hours are from Mon-Fri 8 am - 5 pm Central European Time. which we mentioned in our email May 2) has never been an issue with other customers. We are a small team and most customers understand that.
I'd be happy to email Shopify's support team and ask if we can get a hold of the expert who helped you removed our code and get your shop back up. We'd like to get more details on what happened and if our app really caused the issue so it won't happen again in the future.
--------
Hi Nick,
I would first like to apologize for the experience you had with our app. It is certainly not the experience we want our users to have with our app.
I have gone through the support thread you initiated, and surprisingly I couldn't see anywhere you reaching out to us about our app crashed your store.
It's only when you mentioned in your review here, we got to know about it, and then my colleague - Aiza- reached out to you to offer help.
Please note, we expect our users to reach out to us first in case they face any issue because of our app. Whenever we see any such request, we take that at the highest priority. At times, we go to the extent of removing our app code from the user's store as we understand any delay can cost sales to our users.
As my colleague mentioned in her reply, we never received any issues like this in the past. So, to be able to investigate, we will need more information from your end.
We're one of the few apps which don't play games with pricing.
Also, note, we are not trying to get out of this. Instead, we want to address the issue and help you out here. So, I'd appreciate it if you can share more details on the issue that you face on your end. If you still have a copy of the theme that has our app's code, please share that as we'd like to investigate what caused the issue.
Please feel free to reach out to me directly at vijay@pluginuseful.com if you have any questions or concerns.
We'd love to help you out.
Vijay
Product Manager - Plug in Speed
me gusto mucho este app 100 % recomendadooooooo por la plaformaa aunmenta la velocidad en mi web site
It didn't made my site faster. It made it slower actually. Slower on mobile and on PC, too. Don't try it.
Concerned to hear that. Our app makes image and code files smaller. Smaller files are loaded faster so I am surprised to hear that your shop is slower after the optimization.
I can help you identify opportunities to speed up your shop by performing a custom speed analysis. If you'd like me to do this for you, please send us a message at help@pluginuseful.com.
For someone who has spent countless hours trying to understand how to improve my page speed manually (and failed) this otherwise relatively pricier has been a huge time saver.
There are a few features I wish the app would include such as lazyload or defer images off-screen and that is why I gave it a 4/5 - if you don't need that it is definitely a 5/5.
top app. the speed of my website is drastically chanced. they reduced the the overall data from my pages without performance chance
This app is great. I use it to help my site load faster, and it certainly loads fast. I'm happy with app so far. I recommend it to anyone.
It improved the speed tremendously. That and getting rid of apps that were calling to other URLS etc. Definitely a component for the arsenal this one. For some reason AVG page load is giving me ??s on the dashboard but I can see the site load very much faster than before and GMetrix thinks so too. Thank you.
Great performance app and I was kind of skeptical at the beginning. It does what is say on the "Tin". It is a good solution for slow website loading... highly recommended
AMAZING customer service! My store crashed and I thought it was due to the app, however, it turns out it wasn't. Regardless they went into my store's code and went file by file to get to the root cause, fixed it (way beyond their scope) and got me back up in running. Highly recommend the app and the team!
UPDATE November 14, 2019
Hi William, thanks for the update! I'm pleased we could help you sort this out even though it wasn't the app. Will continue this thread on email.
- Daniel
Founder & CEO
ORIGINAL
Hi William, I woke up this morning and was really concerned to read your emails and this review. I naturally got on it right away to investigate.
I've replied several times to you on email now as I looked into this. I won't repeat that here, just to say I don't think it was our app that broke your shop but I've been able to fix it for you anyway.
Looking forward to hearing from you when you're next online in your timezone.
- Daniel
Founder & CEO
Love this app. Does exactly, what it is supposed to. Customer service is fantastic! I would recommend it.
As we sell art, I built our site uploading the best quality graphics. It ran like a dog. Now it's lightning fast.
Great app. I just purchased the app 24 hours ago, and the speed of my store has been improved. For sure we still have to work on it, but I'm satisfied with the results.
This plugin is all that one can want. One click install loads of info. Good to see a plugin developed in a non half job fashion unlike many others in the App Store. Well done! Keep up the great work....
TODO perfecto con mi aplicacion la pagina mejoro mucho , tengo una mejor velocidad , esperemos que va `pasando con los dias
I use the app for speed improvements so far it helps and shows a difference.
Best optimizing app you’ll find, my store went from 17s to 3s after installing this app, really like this app!
It's good, I recommend. Optimized Images, Improve website speed.
It's good, I recommend. Optimized Images, Improve website speed.
good app, it makes my shop faster . suggest to take a try . and the service is very good and fast too .
I just finished optimisation and I'm so happy working great made my website faster with 3 seconds witch is more than perfect
We are so happy that we got the app. It was a great help to speed our site up. Thank you for that.
roobaexpress.com
Great app. Very helpful in speeding up my site. Highly recommended! Get it now!!! Its the best of the best and customer service goes above and beyond to help get your site optimized. Don't miss this one!
This app helped me a lot. My site was pretty slow, but then I installed this app and in just a few clicks it improved my site. Just perfect! Recommended.
This sure was easy to use and at least according to its internal metrics did a lot to improve speed. It looks like its running faster when I check the page myself.
i used this to help speed up my shops load time and it worked a treat :)
i highly recommend you to try it.
I like this app but I think the price is a bit too expensive, this is the most expensive app I installed on my shopify.
Other than the price, great app to speed up your site.
Hi! Thanks for the praise, it's great to hear you found Plug in Speed useful!
On a budget I'd recommend starting with a good base theme and making sure you don't have too many apps installed. That doesn't cost you anything and gets you pretty far.
You can also save money by manually optimizing your images using a tool like ImageOptim.
After that it gets pretty technical. Even many competent developers are not speed experts. Your options then are to learn, hire a speed expert or use an app.
We've invested heavily in making Plug in Speed deliver robust, tangible speed improvements that are applied automatically to any shop (not an easy engineering challenge!).
Compared to the alternatives I believe we save you time, money and stress.
Thanks again for trying us out! I appreciate the app might not be affordable for you at the moment but feel free to reach out with any speed questions you have to me at daniel@pluginuseful.com: I'm happy to help for no charge.
Cheers, Daniel
CEO & Founder
Works nicely this one is worth keeping if you want reduced speed, the team is very helpful,, if you like CBD products check us out @ WholesaleHenry.com for Hemp Tea, and you can even check our speed in SEO checkers to test this apps speed reduction.
it won't work from its crap.
i don't think would be work
I don't recommend this
After using this app i didn't getting any improve in page speed.
Hi Russell, Sorry to hear this. I see that you had the app installed for a very short amount of time and never got in touch us with any issues you encountered.
This is where it gets quite weird. It seems your shop quickly opened and then closed down, the main email address shown on your shop doesn't exist, and you have connections to a Shopify app developer...
Something doesn't add up here, but it would be great to hear from you. I'd love to help you out with your speed if this is genuine. Drop me a mail to daniel@pluginuseful.com.
Daniel
CEO & Founder, Plug in Useful