Overall rating
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
November 16, 2020

Great app. Lots of emails gained! Great customer service. I had an issue where emails were not being listed as subscribers. Handled in minutes!

Dreamland Organics
United States
Time spent using app: About 2 months
Edited November 11, 2020

This is a great app! Even better, the customer service is AWESOME! Fast, friendly and reliable. Thank you!

Boulangerie Artisanale Chez Dora
Time spent using app: 29 days
November 8, 2020

Super easy to use app! Very kind and helpful chat service, I have no coding experience and managed to connect two very beautiful pop-ups to my shopify website and connecting to Active Campaign. So happy with it!

Infinity Braids
Time spent using app: About 2 years
November 7, 2020

Good app, easy to setup. A lot of options, pretty and customizable to my needs. Reasonable pricing as the leads generated by this app easily compensate the cost.

Shibuya Laundry
Time spent using app: 6 months
October 22, 2020

New to poptin and had a few issues with code placement for an inline form. After going around in circles for a while, contacted poptin support and the issue was resolved within a few hours.Support were also willing to offer some additional advice that was not directly related to the poptin app.

Ultimate Tropicals
United Kingdom
Time spent using app: 9 months
October 19, 2020

One of the best app to work with where you can customize each and every element to fit your requirement, starting from the backgrounds to adding images, icons, buttons, and many more. One of the great support team who understands the queries and responds with the precise solution you're looking for. Highly recommended!

United States
Time spent using app: Almost 2 years
October 19, 2020

app works fantastic, their support team is so so helpful. I am very impressed with their response time + help! Yall rock! thank you !

Born Dead Clothing®
United States
Time spent using app: 4 months
October 14, 2020

Great app and amazing support! I got a quick response and all issues were solved in a few minutes. highly recommended!!!

Time spent using app: Over 2 years
Edited October 14, 2020

Brought our speed down from a bad 47 to a terrible 23. Have to admit though, that we did not consult them about it. Anyway, not a big fan. Edit: Due to very energetic (but friendly) efforts by popt.in to make me delete this review I checked again with IT to figure out if the problem was caused on our side and my harsh feedback was unjust. As far as we could determine, the delay was caused by jQuery libraries loaded by the app, although these were already integrated in Shopify. This decision was taken by the programmers to ensure an optimal function of the popup app, but if not fixed this can lead to these awful delays.
As shop owners we had to learn the hard way, that most of the apps come at a price. You fix one thing or get a cool feature but on some end it makes something worse or even breaks a crucial function. And you will not be warned in advance. In this case Shopify flagged our bad site speed (new feature, cool!) and we digged into the potential source. This is how we found out that it was cause by the popup app. I can understand that I`m being a bit hard on these poor app developers by a crushing 1* review, but I see this as a responsibility on developers side to consider also the harming effects of their app. The popt.in team is very engaged to fix this now and this is why I gave them a second star. But still I was in a situation I didn´t want to be in in the first place.

Time spent using app: 9 days
Poptin replied October 14, 2020

Hi there!
Thanks for the feedback.

We wish you would contact us, we would be more than happy to help!

The app doesn't increase the load speed. Our code loads asynchronously to your website, using CDN and a very compressed code (less the 1kb).

But if there is any chance, there is an easy fix. You can read the bottom of this short article: https://help.poptin.com/article/show/113237-will-poptin-slow-my-site

Please contact us anytime and we will guide you or do it for you :)

October 9, 2020

Great service. Works perfectly for the business. Neat layout and user friendly. Would definitely recommend it.

Hip Hop Fashion
South Africa
Time spent using app: 7 months