Reviews (430)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting lead capture rates, customer engagement, and conversion rates with features like exit intent and email capture popups. They value the customizable templates and user-friendly drag-and-drop builder, which also supports cookie notifications and product add-ons. The advanced targeting options are appreciated for precise customer interactions. Ease of setup and reliable performance are noted benefits, and the customer support team is praised for their prompt and effective assistance.

September 7, 2022

Really good app and the customer service is the best I have received for an app in a long time. Had an issue and they worked with me until it was resolved.

He-Man Dual Controls
United Kingdom
About 1 month using the app
July 27, 2023

The only pop-up survey app that offers the customizations that I need for my store. + their support team is awesome! They'll help you with everything.

Playmaker Studio
United States
About 1 month using the app
April 19, 2023

Excellent App ! This is just what i was looking for my website ! Good service and communication ! I highly recommend this app to every store owner !

PurPawzs
Canada
About 1 month using the app
December 30, 2019

I used this app to decrease our abandoned cart rate...it went from 64% to 41% over the course of 30 days. Customer support is amazing and are always willing to help! The $20/month fee has already paid for itself 3 fold. Highly Recommend!

Blue Sail Coffee Subscriptions
United States
About 1 month using the app
December 10, 2020

It took me 2 hours of web search to finally find a service that allows me to make free popups that look great and have all the functions I absolutely need (there are some paid ones that would be great too, but they are not that important to me at this point). Poptin is easy to use and has several great templates that are customisable. You can even add your own font if that's your thing (I haven't yet). And A/B testing! No other service I saw offers this! I am absolutely thrilled that I've found this app, 'cos there's so many bad popup services out there, you wouldn't believe me. Definitely recommended :)

Oh! So POP
Poland
About 1 month using the app
July 12, 2020

Prompt response from the support team. Easy to navigate, no coding required. Easy for me to quickly integrate with omnisend app.

HAR ORA 11
Singapore
About 1 month using the app
February 14, 2018

Super easy to use a great app. Helps to increase sales and also is an easier way to get customers to signup for emails.

Art Tributes
United States
About 1 month using the app
July 1, 2020

CampN Usa:
This Poptin app is Terrific... So is the outstanding support they have here...!! Especially appreciate "Nirupama's" assistance today - Thank you Ma'am... !!

CampN USA
United States
About 1 month using the app
August 18, 2023

Wow, amazing service. I got the correct help in no time! Beyond Thankful for this team and my experience as a new growing business.

KRSHOPCHARMS
United States
About 1 month using the app
April 4, 2023

I've tested most of the interactive signup pop-up plugins on Shopify, and this one provides the most comprehensive range of interactive signup options while also offering great design freedom for creating pop-ups that match your website's key values. Unlike other plugins, which mostly rely on default templates, this one allows for more pop-up customization.

However, there are some bugs in the plugin, especially when designing it, and it took me quite some time to create a satisfactory pop-up. But the good news is that their customer service team is always available online and able to assist with any issues you may encounter, and they are really patient. Having a responsive customer service team is rare these days, and it's one of the main reasons why I'm willing to use this plugin.

If I were to suggest some improvements, I would recommend adding more design elements, especially for the wheel of fortune feature, as well as streamlining the design interface to make it more user-friendly for new users. Overall, I highly recommend this plugin, and I think the responsive customer service team is a core competitive advantage. And I can see that they did put a lot of effort into designing this plugin.

Ulike US Shop
Hong Kong SAR
About 1 month using the app