Reviews (151)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

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Merchants praise this app for boosting customer acquisition, retention, and profitability, especially in re-engaging inactive customers and increasing lifetime value. It integrates smoothly with Shopify, Klaviyo, and Yotpo, featuring easy setup, real-time tracking, and personalized automated campaigns. The app offers detailed segmentation and direct mail attribution. Merchants also commend the responsive customer support, strategic guidance from account managers, and the design team's quick, high-quality outputs.

December 24, 2025

PostPilot has made direct mail easy, efficient, and effective for our small team. They've helped us plan and execute a program that truly delivers. The platform is intuitive, and we feel genuinely supported by our account rep, Julio, who is deeply invested in our success. In just a few months, we’ve seen some of our strongest direct mail ROAS from our PostPilot campaigns, and we’re excited to keep growing together.

Fulton Fish Market
United States
3 months using the app
December 9, 2025

PostPilot has transformed how we handle direct mail. It removes the usual friction and replaces it with a buying experience that’s fast, easy, efficient, and backed by clear Shopify attribution that actually proves ROI. Special thanks to our account rep, Julio, who consistently provides clear and strategic recommendations for our goals.

ePackageSupply | Food Grade Plastic Buckets & Containers
United States
About 1 year using the app
November 24, 2025

I've gotten some really great results running retention campaigns with PostPilot. I'm looking forward to creating some automations for the coming months and some standalone campaigns for testing some of our best audiences. You should give PostPilot a try!

Colorado Craft Beef
United States
4 months using the app
November 6, 2025

Growth plan is a no-brainer. Post Pilot does all the work for you and the results are amazing! It really is a set it and forget it channel and has been a huge boost to my business.

Superfit Hero
United States
7 months using the app
October 22, 2025

It’s been a great year so far working with PostPilot, and we couldn’t be more pleased with the results! They've made direct mail attribution seamless and powerful.

Our account manager, Isaac, has been knowledgeable and invested in helping us succeed. We’re thrilled with how PostPilot has become an integral part of our marketing strategy and are excited to keep building on this momentum.

Grow Organic
United States
About 1 year using the app
September 11, 2025

Had great results with this platform so far! Unmatched by any other ecom postcard marketing platform, for sure. I love their weekly email tips as well, the Drewsletter always has good marketing content.

Outdoor Hunting Lab
United States
About 1 year using the app
April 1, 2026

Such a great process, from initial call to flighting our first campaign. The Post Pilot team made everything not only easy, but also clear in terms of segments, measurement etc.
We are already planning how we can expand the program.

Kulani Kinis
United States
Edited September 21, 2024

The post-pilot team has always been incredibly helpful at getting campaigns setup and then turning those into automations and ongoing success. Highly recommend anyone working with them and using their service. Randall is also a fantastic account manager. Maybe too good - he won't stop bugging us with new ways to improve results.

Live Bearded
United States
About 5 years using the app
June 12, 2025

We've used PostPilot for several years now, and they've played an integral role in our retention and acquisition initiatives. The platform makes it easy to track performance and compare results, especially given their integration with Shopify. Plus, their customer support is top-notch; our CSM's Mikaela and Tristin are quick to respond, strategic, and a pleasure to work with. Through lots of testing, we've landed on a strategy that works well for us and delivers strong results on IROAS; this has been a significant win for our company!

Dr. Squatch
United States
Almost 3 years using the app
May 1, 2025

PostPilot has been a game-changer for our acquisition and retention efforts. Their platform offers multiple smart strategies to re-engage inactive customers, and their top-notch design team consistently brings our campaigns to life with high-impact creative. We've seen a noticeable lift in performance across the board. PostPilot has truly been a huge boost to our marketing results.

Grass Roots Farmers' Cooperative
United States
About 3 years using the app