Reviews (151)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

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Merchants find this app transformative for retention and acquisition, achieving up to 22x ROAS. It integrates seamlessly with Shopify and Klaviyo for intuitive segmentation and targeted postcard campaigns. The app is easy to use, with quick campaign setup. The design team delivers high-quality creative, and customer support is proactive and responsive. Account managers provide strategic insights, making merchants feel supported, especially when diversifying marketing channels amid digital ad challenges.

April 1, 2026

Such a great process, from initial call to flighting our first campaign. The Post Pilot team made everything not only easy, but also clear in terms of segments, measurement etc.
We are already planning how we can expand the program.

Kulani Kinis
United States
About 2 months using the app
December 24, 2025

PostPilot has made direct mail easy, efficient, and effective for our small team. They've helped us plan and execute a program that truly delivers. The platform is intuitive, and we feel genuinely supported by our account rep, Julio, who is deeply invested in our success. In just a few months, we’ve seen some of our strongest direct mail ROAS from our PostPilot campaigns, and we’re excited to keep growing together.

Fulton Fish Market
United States
3 months using the app
December 9, 2025

PostPilot has transformed how we handle direct mail. It removes the usual friction and replaces it with a buying experience that’s fast, easy, efficient, and backed by clear Shopify attribution that actually proves ROI. Special thanks to our account rep, Julio, who consistently provides clear and strategic recommendations for our goals.

ePackageSupply | Food Grade Plastic Buckets & Containers
United States
About 1 year using the app
Edited September 21, 2024

The post-pilot team has always been incredibly helpful at getting campaigns setup and then turning those into automations and ongoing success. Highly recommend anyone working with them and using their service. Randall is also a fantastic account manager. Maybe too good - he won't stop bugging us with new ways to improve results.

Live Bearded
United States
About 5 years using the app
November 24, 2025

I've gotten some really great results running retention campaigns with PostPilot. I'm looking forward to creating some automations for the coming months and some standalone campaigns for testing some of our best audiences. You should give PostPilot a try!

Colorado Craft Beef
United States
4 months using the app
May 1, 2025

PostPilot has been a game-changer for our acquisition and retention efforts. Their platform offers multiple smart strategies to re-engage inactive customers, and their top-notch design team consistently brings our campaigns to life with high-impact creative. We've seen a noticeable lift in performance across the board. PostPilot has truly been a huge boost to our marketing results.

Grass Roots Farmers' Cooperative
United States
About 3 years using the app
April 24, 2025

Love this direct mail service for several reasons:

1. Direct integration to Shopify and Klaviyo makes it easy to segment customers
2. Our retargeting direct mail has a great ROAS
3. Great client services. I wish all my account managers across my tech stack were as great at Horacio!

Laird Superfood
United States
About 3 years using the app
June 12, 2025

We've used PostPilot for several years now, and they've played an integral role in our retention and acquisition initiatives. The platform makes it easy to track performance and compare results, especially given their integration with Shopify. Plus, their customer support is top-notch; our CSM's Mikaela and Tristin are quick to respond, strategic, and a pleasure to work with. Through lots of testing, we've landed on a strategy that works well for us and delivers strong results on IROAS; this has been a significant win for our company!

Dr. Squatch
United States
Almost 3 years using the app
September 14, 2024

Our partnership with PostPilot has enhanced our campaign effectiveness, delivering results that exceed our expectations. By seamlessly integrating their team with ours, we provide the content while they handle card creation and mailing preparation. We can't imagine not having this valuable resource today with a dedicated account rep who is always ready to address any issues.

Bee Inspired
United States
Almost 3 years using the app
May 1, 2025

PostPilot has been amazing to round out our marketing initiatives. There are so many opportunities that integrate with what we're doing in Klaviyo and Yotpo. Our account rep, Horacio, makes things super easy and truly provides a concierge-like experience. This is a must have!

Better Way Health
United States
Almost 3 years using the app