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PostPilot has been a fantastic partner for our team. Taylor Casalanguida consistently brings thoughtful optimization recommendations, fresh testing ideas, and a proactive approach that helps us continuously improve performance. Her responsiveness, strategic thinking, and commitment to our success make PostPilot a valuable extension of our team. Highly recommend both the platform and the people behind it.
We’ve had a great experience using PostPilot. The platform has been a valuable addition to our marketing strategy, helping us connect with customers in a unique and effective way. It’s easy to work with, and we’ve especially appreciated having such a great support team behind us. Mikaela and team are responsive, helpful, and always willing to jump in when we have questions or need guidance. Overall, PostPilot has been a great partner for our team, and we’d definitely recommend their services!
We've had tremendous success with PostPilot and have been impressed with both the platform and team behind it. We've seen strong, measurable results across campaigns - including a recent winback campaign that generated more that $408K in revenue at a 10x ROAS.
What really sets PostPilot apart is their partnership - the entire team is incredibly responsive, proactive and strategic. They actively work with us to identify opportunities, test new approaches and improve performance making them a valuable part of our customer acquisition and retention strategy. Highly recommend for brands looking for a DM partner that combines strong performance, smart strategy and exceptional support!
Sketchy cancellation practices... BEWARE. I've signed up for them twice along the years for a brief period that I need to send postcards. Both times when I go to cancel my subscription that you're unable to cancel on your own, and instead send an email to their support email (which they never respond to unless you loop in an account manager) they request that I either hop on a call or fill out a form, which 4 emails deep they've yet to provide said form. They intentionally make it hard to cancel even after asking multiple times. Their cancellation practices are unnecessarily obstructive and inconsistent with their own marketing. “You can easily change plans or cancel at any time.”
Edit: The co-CEO read this review and reached out to offer some free postcards. After I took him up on his offer to get some compensation for them wasting my time, he followed up asking me to "update" this review. This might be one of the reasons this is the only one star review. Take the reviews on this page with caution.
PostPilot has been a great partner to our brand! Mikaela S. and her team are deeply rigorous and have helped us scale our direct mail campaigns over the last 12 months!
PostPilot has been an amazing direct mail partner and best in class. Their incrementality tracking is the gold standard. It makes decision-making easy. Taylor is the best CSM!
Such a great process, from initial call to flighting our first campaign. The Post Pilot team made everything not only easy, but also clear in terms of segments, measurement etc.
We are already planning how we can expand the program.
PostPilot has made direct mail easy, efficient, and effective for our small team. They've helped us plan and execute a program that truly delivers. The platform is intuitive, and we feel genuinely supported by our account rep, Julio, who is deeply invested in our success. In just a few months, we’ve seen some of our strongest direct mail ROAS from our PostPilot campaigns, and we’re excited to keep growing together.
PostPilot has transformed how we handle direct mail. It removes the usual friction and replaces it with a buying experience that’s fast, easy, efficient, and backed by clear Shopify attribution that actually proves ROI. Special thanks to our account rep, Julio, who consistently provides clear and strategic recommendations for our goals.
It’s been a great year so far working with PostPilot, and we couldn’t be more pleased with the results! They've made direct mail attribution seamless and powerful.
Our account manager, Isaac, has been knowledgeable and invested in helping us succeed. We’re thrilled with how PostPilot has become an integral part of our marketing strategy and are excited to keep building on this momentum.
