Reviews (111)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

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Merchants highly recommend this app for its effective direct mail marketing and impressive ROI, with some reporting ROAS as high as 1071%. It's noted for re-engaging past customers, especially those unresponsive to emails, through targeted campaigns. The app is easy to use, integrates seamlessly with Shopify and Klaviyo, and offers professional in-house design services that adhere to brand guidelines. Customer service is highlighted for its responsiveness and helpfulness. The user-friendly dashboard allows for clear tracking of campaign results and ROI, and features like holdout groups provide valuable strategic insights.

September 10, 2024

We are very pleased with Post Pilot. Our account person Jane' is very responsive and offers insights on the performance of our campaigns which is super helpful. PostPilot is a great addition to our digital marketing mix.

Jocko Fuel
United States
4 months using the app
September 6, 2024

Marina our account rep has been a true star and feels very much like a team member for us. Great product, exceptional customer service.

Heidi Carey
United States
Over 1 year using the app
October 17, 2024

its the best app for direct mail and great customer service

The Nerve Brand
United States
About 2 months using the app
September 13, 2024

It's like klaviyo, but customers can't ignore it.

The team is truly whiteglove and very intelligent, they know what they're talking about and it's a pleasure to work with them

MASA Chips
United States
4 months using the app
July 9, 2024

We switched to PostPilot from traditional catalog marketing, and we've overall been quite pleased with the results.

First off, the people who run and work for this app are incredible: responsive, knowledgeable, and great to work with. If they mess up, they take ownership of it and make it as right as they can. Our account manager, Drew, pays attention to the individual needs of our business instead of pushing us to do things that don't fit. The design team is amazing and really pays attention to our branding and ethos.

Second, the mailings themselves generally do well; our overall monthly ROAS averages a 5, although our highest ROAS were 26 and 51 on individual campaigns. Prospecting and cardalogs did not do well for us, though we might try again at a later date. The "hand-written" birthday card flow has knocked it out of the park, and our winback flow does well, also.

Definitely recommend giving PostPilot a try!

Plum Deluxe Tea
United States
About 1 year using the app
September 3, 2024

This app is awesome. Seamless integration and also drives a ton of revenue! We love it.

Charming Charlie
United States
4 months using the app
July 22, 2024

Super pleased with the results we've seen from PostPilot! Direct mail has surpassed all our expectations from a ROI perspective, and our account manager (Yekaterina) has been amazing to work with! This is a must-have addition to any digital marketing mix, and a great supplementary tool for email & SMS.

Revant Optics
United States
5 months using the app
August 12, 2024

Julio and the entire PostPilot team have been absolutely fantastic to work with and I could not be happier with the results!

SimplyCuteTees
United States
10 months using the app
June 26, 2024

We've sent a few campaigns using PostPilot and the team always makes it as easy as possible. They are incredibly helpful and really take ownership in making sure things move along. We've greatly appreciated our support from our account manager, Randall!

Hollow Socks
United States
Almost 2 years using the app
July 25, 2024

Great tool! Our rep Taylor is fantastic and makes managing a new channel a breeze!

Primal Harvest
United States
Almost 2 years using the app