Reviews (1,969)

Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this SMS marketing platform for its effectiveness in boosting conversion rates and sales, noting it surpasses other marketing methods. Key features include automations, campaigns, and customer interactions via text, supported by easy-to-use segmentation and templates. The customer support, especially from staff members like Taylor and Meg, is frequently praised for its responsiveness and helpfulness, particularly through the live chat feature. Merchants appreciate the reliability of the platform and the proactive support team, making it a top choice for enhancing business communications.

September 22, 2020

So far so good, the app does what it says. Also, they do have amazing support, they have live support chat not one of chats that actually send an email that is responded to in a nonspecific amount of time. We will continue to build out the app with the help of their support team, the integrations are also perfect for us. Out CS team can answer texts from their Zendesk account.

Nena & Co.
United States
26 days using the app
June 24, 2020

App works great, I've captured some sales I would have otherwise lost. Support is amazing...personal, stateside, and they really try to connect with their customers

LPBoutique
United States
26 days using the app
February 8, 2019

The app works great and very easy to use. ROI from SMS has been incredible so far. But the best component is how it increased customer retention. First thing we tried was to add a funny GIF along with our messaging, and customers came right back. Support has been great so far, hopefully it stays that way!

Lasers vs. Magic
United States
26 days using the app
November 30, 2021

Postscript has been a game-changer for us! We've seen an improvement in our customer engagement and sales from simply taking two hours to setup core flows and sending out our first campaign. The platform is so easy-to-use and the support team is incredibly responsive, friendly, and dedicated to your success. Don't hesitate, just do it!

Elizabeth Mott
United States
26 days using the app
September 30, 2019

Love how easy it is to use and how detailed you are able to make segments. It was simple to get started and already generating revenue in under an hour!

Super Coffee
United States
26 days using the app
May 24, 2021

I use this app for my SMS marketing. Ran into a minor issue, reached out to customer service (Zev) & they took care of the issue in no time. Thanks you so much for your support. Love this app.

Cheeky Bonsai
United States
26 days using the app
May 7, 2020

I wanted to use this app to better connect with my customers and resolve issues quickly and efficiently. Unfortunately, the popup feature used to text and respond to customers wasn't working. I quickly talked with Postscript's friendly support agents and I didn't have to do a thing and they handled everything effectively. I think that the only feature that they're missing and would take their app to the next level is a built-in store chat box and not rely allot on the popup. Thank again, 10/10 would recommend!

Cinematic Projector
United States
26 days using the app
Edited March 29, 2021

Micheal was my rep and he was amazing to say the least. He went above and beyond to help me set up. I am new to this SMS app but with his help I am all set to go and the response time was great.

QuinNicholee Boutique
United States
25 days using the app
March 13, 2020

Support for Postscript has been great thus far and the interface is easy to use! We have multiple shops and use it for all.

innosupps
United States
25 days using the app
October 28, 2020

Postscript is amazing. Blown away by what it can do. I'm very excited to see the results, best SMS app I've seen! The onboarding was so easy and fantastic. Thanks Andrew for building something that actually is helpful to new customers!!! :)

SolaWave
United States
25 days using the app