Overall rating
Counts per rating level
  • 74% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and diverse features, particularly its customizable pop-ups and email capture forms. Many credit it with boosting email subscriptions and promoting offers. The app's reliable performance and data tracking capabilities are also praised. Customer support, notably from Richcarde M., is commended for its quick response and problem-solving skills. Merchants find the range of templates helpful, especially those without design skills. The app's flexibility, allowing pop-ups on multiple pages or adding a form, is appreciated. It integrates seamlessly with Shopify and is recommended for creating effective pop-up banners.

February 9, 2023

I love how simple and easy the app is, it’s so easy to navigate through and I love how the app has amazing templates for people like me who can’t build from scratch. I had an issue on my end and the support I got from support team was amazing. Irina, who attended to me was able to sort my issue fast! She truly is super women haha. Thank you again!

Pave Yourself
United Kingdom
3 months using the app
November 17, 2022

I used this app to create effective pop up banners, mostly for getting emails from visitors and communicate offers/discounts. Simple set up, many options available to customise the banners, quick and kind support, value for money, would recommend :)

Over 1 year using the app
June 7, 2023

I tried many pop-up apps, but POWR honestly has everything I need. Their customer service is excellent. I'm writing this review after I've used the app for a while, and really happy with what it offers.

Mistakes Made™
United States
3 months using the app
POWR.io replied June 7, 2023

Thank you for such wonderful feedback😃️
It's customers like you that make our 24/7 efforts really worth it!!!

February 15, 2023

Richarde was very helpful. He made it much easier for me to get the popup set up and published on my website. He was great!

It is too soon to rate the apps I just published today. I will see how it works out.

The 5 star rating at this time is for the assistance I received from Richarde. Thank you!

Satori Fire Glass
United States
About 6 hours using the app
POWR.io replied February 15, 2023

Hi there,
Thank you so much for your feedback, and glad to know that you're enjoying your experience with both the app and our support team!

If you ever have any questions, concerns or suggestions, please feel free to contact us again anytime at support@powr.io, we'd love to hear from you again :)

March 31, 2023

Very fast contact. Perfect. I have a good feeling wiht this app. And the app is powerful. I little bit complicated to understand all, because it is only in English. Could get one more star, if also available in German.

4 months using the app
March 24, 2023

I've used the app in both free and paid/subscription models. I needed the added features that weren't available in the free one. I like that the app is straightforward to use and the paid plan doesn't lock you in.

I've recently had an issue with billing, but it was quickly resolved by Powr support through Shopify. Thanks, Gaukhar for your assistance.

Woof Pack Online
Over 4 years using the app
POWR.io replied March 24, 2023

We're very happy to know you've had a good experience us!
Thank you so much for your review 💙️

May 11, 2023

I'm really happy with the POWR popup app and their customer support is excellent! I had some confusion about the subscription level needed for a feature I wanted and Richcarde sorted it out for me. He gave me instructions on how to get a credit from Shopify and extended a discount to help me afford the right plan. Thanks so much for the phenomenal customer service Richcarde!

Bedtime Board Game
United States
15 days using the app
POWR.io replied May 12, 2023

Thank you for such wonderful feedback😃️
It's customers like you that make our 24/7 efforts really worth it!!!

June 28, 2023

I have some issues wtih the app itself, however the support is always stellar. My latest interaction with Richcarde was extremely helpful and productive. He solved my issue and offered to keep my ticket open for a few days to ensure that the solution works. I appreciate that level of service.

United States
Over 1 year using the app
POWR.io replied July 3, 2023

Thank you so much for the feedback, and glad to know that we were able to assist as expected as well😁️😃️
It's customers like you that make our job wonderful!!!

June 19, 2023

This app is really helpful to inform our clients about our upcoming holday breaks. I had some trouble figuring out the 'pause' option, but I got help quickly through the chat option.

9 months using the app
POWR.io replied June 19, 2023

Thanks a lot for the 5 stars!
We really appreciate you being a customer and helping to share the word about us🤗️

Edited May 31, 2023

Such an easy app to use!!:) took me 15 minutes to set up my popups and I'm already getting clients to sign up for my newsletters. highly recommend

About 2 months using the app
POWR.io replied May 31, 2023

Thank you for the feedback, and glad you're loving our apps😉️