Overall rating
4.5
Counts per rating level
  • 75% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its simplicity, effectiveness, and customization options, particularly for displaying disclaimers and offers, and collecting customer contacts. Many have reported increased sales and new contacts, praising its seamless integration with their sites. The customer support, especially Richcarde, is often commended for its efficiency. The app also supports the display of discount coupons and gift cards, and provides data output directly to a chosen email. Despite its longevity, it continues to be reliable and effective.

November 15, 2019

The free plan allow almost nothing. I also tried other app from the same dev. , specifically the one to bulid "FORMS" and it is advertised as ok with Shopify POS, but it's not. I don't like this.

Concetto è
Italy
18 days using the app
Edited September 14, 2018

DO NOT USE THIS APP.

We paid for it. And for that, it put a grey overlay on our site that STOPPED ALL OUR USERS from using our website. The only reason I found out about it was because two customers sent us emails about it. Additionally, on someones first visit to our site each day, it gave them the ability to edit the popup via THE ADMIN PANEL so that everyone on our site could see their edits. I cannot describe the horror I experienced when I found out that this app let random people on the internet edit our site from the admin panel. This is completely incomprehensible. We lost hundreds of conversions because people could not use our store. It cost us thousands of dollars. I cannot believe that they would even code something like this. Let alone release it for us to use. Find another popup provider. The risk of an error like this happening again is far too great.

Lily and Fox
Australia
13 days using the app
February 20, 2023

Richcarde was very pleasant and helpful. Explained clearly where I was able to understand . Also, very thorough.

Invite Only Lux
United States
About 15 hours using the app
POWR.io replied February 20, 2023

Thank you so much for taking the time to leave us a review! It was a pleasure assisting you today😇

December 29, 2018

Does exactly what it says, can fully customise the pop up to fit in with your store theme would recommend

Canvas Hero
United Kingdom
About 15 hours using the app
March 29, 2019

I installed this app and had issues from the get-go. Love their easy navigation and design options. But, it did not perform as designed.
I designed a "Discount" popup whereby a visitor would need to enter their email address to receive the discount code via email. A strategy I really want to implement to grow our email list and offer our customers savings.
We created a Welcome email to automatically send with the savings code for them. Upon testing the popup the customer doesn't receive the correct email. As a test customer, we kept getting the general email notifying us that "xyz@gmail" just subscribed. This is NOT what a customer is supposed to receive.
Their support FAQ wasn't very helpful. Their video regarding our issue is inconsistent with what is shown on the actual navigation menu.
I understand their Email Editor is in the Beta stages and bugs are probably being worked through. But, we don't have time to be a guinea pig. So, had to move onto another plug-in.

Gear Grinder
United States
17 days using the app
POWR.io replied March 29, 2019

Hi there,

So sorry that you ran into this issue. We had a temporary issue related to customized emails. Our engineers have just pushed a fix, and you and your customers will now receive the fully customized and designed emails configured in the app.

Again, apologies for the bug and resulting confusion. We hope this helps. Please reach out with any question or concerns, and we'd be happy to help.

- Teddy
support@powr.io

March 14, 2023

I can only recommend powr. I was helped very quickly and competently. Nice contact, everything super!

FarbAder
Switzerland
About 13 hours using the app
POWR.io replied March 14, 2023

Thank you so much for your feedback🤩️ It's always a pleasure to read such nice words reflecting your experience with us.

You're always welcome to contact us again anytime for any questions, concerns or suggestions!

November 7, 2018

I love this app. So easy to use and versatile and I like that it doesn't force you to have some weird logo. Would highly recommend!!!

yeon&bee
Australia
About 13 hours using the app
August 27, 2018

Nice and very easy to handle.
Though I thought that all features were available for a trial period....they are not.

Dwa Hobby
Denmark
14 days using the app
March 22, 2021

I had big issues trying to install the app. Contacted support 4 days in a row, Shopify contacted them as well. No response. Finally, heard from them on the 5th day and she said she never heard from me and that I never had Shopify contact them. I do not believe her because as soon as I canceled the app, then she contacted me. I would not advise using this app. NO support for a paid app.

k Madison Moore Artworks
United States
10 days using the app
POWR.io replied March 22, 2021

Hi there,

Thanks so much for taking the time to provide us with this valuable feedback! We apologize for any inconvenience this experience has caused. Your concern has been shared with the POWR team, and have sent a reply to your email regarding your concern.

We truly appreciate your patience! Please let us know if you have any other questions or concerns.

March 11, 2019

The platform is easy to edit, however, so far the app isn't working too well, it's not popping up on exit.

Yoga Mate Canada
Canada
13 days using the app
POWR.io replied March 11, 2019

Hi there,

So sorry you're having trouble with Popup! We're more than happy to help debug this if you shoot an email over to support@powr.io with a link to your website. Apologies again for the trouble here!